Digital Adoption Lead
Digital Adoption Lead
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Job Description
Digital Adoption Lead
Salary circa 42000
12Month Fixed Term Contract
We have fantastic opportunity for a Digital Adoption Lead to join our team. This is an exciting opportunity to be at the centre of a key Aviva strategic ambition of delivering exceptional digital experiences for our customers and driving key operational change!
A bit about the job:
This is an exciting opportunity to be instrumental in driving our Contact Strategy delivering change that will transform our online customer experience and support operations to evolve in line with the changing needs of our customers within IWR and specifically the development and optimisation of our Virtual Assistant across IWR. A key area is driving operational efficiency through increased Digital capabilities improving Digital adoption and making things simpler for our customers.
Youll lead the delivery of key elements of our Contact Strategy and as such being able to set clear priorities and enable effective of roadmaps maximizing effectiveness of our resources is a key requirement of the role. This means being comfortable to work with people at all levels across different functions collaborating to deliver shared outcomes.
Skills and experience were looking for:
- Experience with project scheduling budgeting and risk management
- Record of successful delivery in a complex business environment
- Ability to manage both complexity and volume of demand
- Excellent stakeholder management skills both internally and externally
- A strong network and evidence of successful collaboration across all levels
What youll get for this role:
Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary circa 42000 (depending on location skills experience and qualifications)
- Bonus opportunity 10 of annual salary Actual amount depends on your performance and Avivas.
- Generous pension scheme Aviva will contribute up to 14 depending on what you put in.
- 29 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
- Make your money go further Up to 40 discount on Aviva products and other retailer discounts
- Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carers leave
- Flexible benefits to suit you including sustainability options such as cycle to work
- Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50 of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please give Tawana Chin a call onor send an email to .
Employment Type
Full Time
