Dispute Resolution Technical Lead

Geotech

Posted on : 19-04-2025

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1 Vacancy

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Job Location

Cape Town - South Africa

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 19-04-2025

Job Description

Job Title:

Dispute Resolutions Team Lead.

Qualification:

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees relevant Bachelor of Commerce in Financial services)

Legal Degree

Admitted Attorney

RE5

Minimum Requirements:

Min 5 years experience as a Longterm Insurance Ombudsman Liaison specialist with a focus on dispute resolution.

Mitigate reputational and financial risk by highlighting service gaps in processes and nonadherence to regulatory compliance.

Keep abreast of insurance legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

Ensure clients claims are processed by providing proof and supporting documentation to the client.

Identify opportunities for resolution; improvements to processes and client service by highlighting service gaps in processes and nonadherence to regulatory compliance.

Ensure the appropriate Business Unit provides a satisfactory response to the complaint by monitoring and reviewing progress on the complaint.

Ensure recommendations made by the Ombudsman are conveyed to the appropriate Business Units by forwarding recommendations and discussing with the Business Unit manager.

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Geotech

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Dispute Resolution Technical Lead

Geotech

Job Description

Job Description

Employment Type

Company Industry

Key Skills

About Company

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