Account Management Lead, EMEA

SuperAwesome is seeking a strategic and hands-on Account Manager to lead our EMEA Account Management team. This role combines leadership and direct client ownership overseeing the delivery of high-performing campaigns for top-tier partners while driving excellence across the team. Youll be responsible for everything from client relationships and creative planning to providing insight-based recommendations. The outcomes youll own are best-in-class customer retention and growth. As a leader in the business youll contribute to department-wide planning collaborate cross-functionally to align on strategy and execution and champion operational improvements to help scale our global services.

Responsibilities

• Lead develop and grow the Account Management EMEA team. Ensure global cohesion with other regional AM teams
• Own top tier accounts in EMEA responsible for every aspect of multi-campaign delivery and customer success for a high-value portfolio of brands. Be the champion of the customer by leading and coordinating activation with Sales Yield & Optimization and Creative Operations.
• Serve as a key escalation point for high-impact or complex client issues ensuring swift resolution and proactive communication
• Responsible for driving outcomes on customer retention up-selling/cross selling and overall client satisfaction.
• Establish excellence across insights-based reporting and business reviews regularly delivered to our customers. Use our audience data and insights platform Awesome Intelligence to deliver strong strategic analysis to clients
• Develop and maintain oversight of relationship strategies and account plans for clients managed by the EMEA and global team; work with other department leads to coordinate seamless executions
• Act as subject matter expert sharing knowledge and expertise within the Customer Success and wider SuperAwesome teams
• Represent the voice of the customer in cross-functional discussions with Product Engineering and Commercial teams
• Identify opportunities to continuously improve processes and work with Global Operations team to implement
• Support department financial planning in partnership with your manager including team budget ownership resource planning forecasting and aligning team strategy to broader business goals.

Required Experience

• 6 years of experience in digital advertising with a proven track record in leading account management or customer success teams.
• Excellent leadership capabilities and demonstration of experience developing and scaling high performing teams
• Demonstrated success in retaining and growing customers
• Expertise in handling difficult client issues
• Experience working with ad-ops and ad trafficking teams with experience across different servers and reporting platforms
• Strong analytical and storytelling ability using data
• Expertise with digital media KPIs and brand performance metrics
• Bilingualism (in English and another language) would be advantageous
• Expert in using Excel and/or other data manipulation software

Who You Are

• A self-starter you can clearly demonstrate your abilities to get things done without direct supervision and understand what it means to deliver excellence to clients
• Inspirational leader
• Comfortable working in a fast-paced ever-changing environment
• You have an unstoppable ability to develop and maintain key relationships with clients - they should be your biggest fans!
• Excellent communicator - written and verbal
• Youre insanely well-organised with excellent stakeholder management skills
• You think logically even under pressure and come up with innovative solutions to problems
• Youre analytical and have a great head for numbers
• Enthusiasm toward understanding the complexity of the tech industry
• You enjoy the pressure of a high-growth startup environment fast-paced and ever-changing

Benefits

• 25 days Holiday 8 Public Holidays Winter Break Summer Fridays (10 Fridays)
• Enhanced Company Maternity Pay up to 100% of salary for the first 26 weeks. Enhanced Company Paternity Pay of 100% of salary for 6 weeks.
• 30 day sabbatical for employees who have reached 7 years tenure
• AXA Private Medical Insurance MHD (medical history disregarded - existing illnesses covered). Also includes an EAP
• Health Cash Plan to include PMI excess cover along with other benefits like physio dental vision etc.
• Life Assurance - 4x salary
• Income Protection - 8 week deferred period and 75% of your salary up to two years.
• Pension through Aegon with 4% employer contribution.
• Cycle to Work & Tech Scheme
• We also offer a work from anywhere type benefits that will allow you to work from anywhere for up to 30 days per year provided you have prior manager approval and are within certain time-zones so as not to disrupt the team too much