Senior Technical Program Manager Shopping Conversation Foundation
Senior Technical Program Manager Shopping Conversation Foundation
Posted on :
19-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Our Shopping Conversation Foundations (SCF) organization is dedicated to revolutionizing the way customers interact with our products and services through transformational conversational experiences powered by generative AI. Of interest our team provides the following foundational capabilities for Rufus Search and Alexa Shopping businesses: 1 LLM Data 2 Automated CX Quality Metrics and Root Cause Analysis 3 LLM Infrastructure.
We do this by building multitenant scalable and extensible solutions that leverage large language models and generative AI to automate the evaluation of customer experiences. Were creating underlying services that offer costeffective and secure inference solutions at scale both offline and online.
Key job responsibilities
1. Collaborate with peer SDEs and drive the strategic roadmap for Shopping Conversation Foundations (SCF) including vision mission and technical strategy across Rufus Search and Alexa Shopping initiatives
2. Lead complex crossfunctional programs spanning ML/AI engineering data science and product teams; regularly present updates and manage escalations to senior leadership
3. Orchestrate the development and deployment of LLM infrastructure data pipelines and automated CX quality measurement systems while ensuring scalability security and costeffectiveness
4. Establish and track program success metrics oversee datadriven improvements and lead root cause analysis initiatives for system issues
5. Build and maintain strong partnerships across multiple organizations managing dependencies and removing blockers to ensure successful program
5 years of technical product or program management experience
7 years of working directly with engineering teams experience
3 years of software development experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We do this by building multitenant scalable and extensible solutions that leverage large language models and generative AI to automate the evaluation of customer experiences. Were creating underlying services that offer costeffective and secure inference solutions at scale both offline and online.
Key job responsibilities
1. Collaborate with peer SDEs and drive the strategic roadmap for Shopping Conversation Foundations (SCF) including vision mission and technical strategy across Rufus Search and Alexa Shopping initiatives
2. Lead complex crossfunctional programs spanning ML/AI engineering data science and product teams; regularly present updates and manage escalations to senior leadership
3. Orchestrate the development and deployment of LLM infrastructure data pipelines and automated CX quality measurement systems while ensuring scalability security and costeffectiveness
4. Establish and track program success metrics oversee datadriven improvements and lead root cause analysis initiatives for system issues
5. Build and maintain strong partnerships across multiple organizations managing dependencies and removing blockers to ensure successful program
5 years of technical product or program management experience
7 years of working directly with engineering teams experience
3 years of software development experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
