Senior Delivery Practice Manager - Global Accounts AWS Industries

The Delivery Practice Manager (DPM) is a key people management role within the ProServe Shared Delivery Team (SDT). They play a crucial role in bridging our sales and delivery teams ensuring we are able to meet our customer objectives. They work in close collaborating with the CST team ensuring the delivery capabilities through technical validation during the presales stage. The DPMs ensure successful project delivery by leading a team of Delivery Consultants and Engagement Managers ensuring fostering longterm customer relationships. while supporting enterprise customers through transformative IT projects. They combine strong people leadership skills with deep technical expertise.

To achieve the desired outcomes for this role DPMs must be comfortable 1 managing a team of ProServe Delivery Consultants and Engagement Managers and 2 supporting AWS enterprise customers through a variety of transformative projects. DPMs bring diverse people leadership experience gained within an IT and/or Management Consulting background and knowledge of industry IT. They leverage this credibility as a strategic advisor to sellers customers and partners. They can craft an innovative forwardlooking strategy while clearly outlining the investment and multistep gotomarket plan necessary to help our customers lead the changes to IT strategy policies processes people governance and partnerships.

DPMs are responsible for building and managing a team of Delivery Consultants and Engagement Managers working with customers and partners to architect and implement innovative solutions. They routinely engage with Director Clevel executives and governing boards. They are responsible for opportunity capture and driving engagement delivery. They work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. DPMs are primarily focused directly or through their teams on understanding and defining business outcomes for customers by building trust identifying applicable AWS Professional Services offerings and creating proposals and SOWs.

Key job responsibilities
Engage customers collaborate with Global Accounts sales managers to develop strong customer and partner relationships and build a growing business in Korea and influence global decisions from Australia driving AWS adoption in key markets and accounts.
Sell consulting engagements that can span from short onsite projects proving the value of AWS services to massive cloud migration projects that include the movement of thousands of applications and the automation of the cloud infrastructure to house them.
Coach and teach collaborate with AWS Global Accounts sales presales training and support teams to help partners and customers learn and use AWS services.
Deliver value lead high quality delivery of a variety of customized engagements with partners and Global Accounts customers.
Lead great people attract top technology talent to build high performing teams of consultants with superior technical depth and great customer relationship skills.
Be a customer advocate Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.

A day in the life
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industryspecific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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Inclusive Team Culture
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Work/Life Balance
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BA/BS degree or equivalent experience;
Highly technical and analytical possessing 15 or more years of progressive technology implementation experience
Great customer relationship management sales delivery experience and collaboration skills
Demonstrated ability to think strategically about business product and technical challenges
Consulting practice leadership
Deep understanding of cloud transformation journey and change management
Enterprise architecture successes including virtualization technologies & distributed architecture
Familiarity with archive disaster recovery and business continuity in global operations
Familiarity with compliance & security standards across the enterprise IT landscape

Meets/exceeds Amazons functional/technical depth and complexity for this role
Visible IT Industry thought leadership on relevant topics related to enterprise IT infrastructure
Vertical industry sales and delivery experience of contemporary services and solutions in Financial Services
Experience with design of modern scalable delivery models for technology consulting services
Business development experience including complex agreements w/ integrators and ISVs
International sales and delivery experience with global F500 enterprise customers and partners
Use of AWS services in distributed environments with Microsoft IBM Oracle HP SAP etc.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.

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