Principal Program Manager Safety Quality Amazon Health Services

We are looking for a Principal Program Manager Amazon Health Services (AHS) Patient Safety to join us on our journey to make it drastically easier for customers to find choose afford and engage with the services products and professionals they need to get and stay healthy!

This leader is tasked with the development management and oversight of all AHS Patient Safety programs. This role will define the vision shortterm strategy and longterm strategy for ensuring the delivery of safe highquality care across AHS. They will lead the implementation of robust safety measures and the of quality improvement initiatives while fostering a culture of continuous improvement within the organization. The successful candidate must be able to translate risk based quality improvement investigations into technical requirements for Amazon tech teams. The long term aim of this role is to develop unified quality and safety performance standards across AHS businesses creating competitive advantages that benefit our customers and payors.

Key job responsibilities
Strategic Leadership: Develop and implement the strategic short and longterm vision for patient safety initiatives aligned with the companys mission and goals.
Investigation: Oversee the event reporting process root cause analysis and event investigation/review. Prepares and presents informative and actionable patient safety reports (to include patients story of harm) to appropriate leaders.
Product Development: Develop and run a safety product development lifecycle. Take the results of safety investigations and translate them into technical requirements to be built by AHS tech teams.
Program Management: Design implement and oversee quality improvement programs to enhance patient care optimize clinical outcomes and minimize medical errors.
Communications: Supports the Quality and Safety team in sharing clinical quality and safety best practices within and outside AHS businesses. Drives strategic product communications internally and externally.
Risk Assessment and Mitigation: Develop proactive strategies to mitigate risk across all aspects of healthcare operations.
Data Analysis and Reporting: Utilize data analytics to assess performance metrics identify trends and generate reports to guide decisionmaking processes for quality enhancement.
Collaboration and Training: Collaborate with crossfunctional teams to implement best practices conduct training programs and foster a culture of patientcentered care and safety awareness.



Bachelors degree
7 years of managing analyzing and communicating results to senior leadership experience
Experience defining program requirements and using data and metrics to determine improvements
Experience implementing repeatable processes and driving automation or standardization
Minimum of 10 years of progressive experience in healthcare quality management with 5 years in a leadership capacity.

Clinical Qualification (RN ARNP PA MD)
Amazon Experience or equivalent experience in managing business cadence and delivering on tight timelines.
History of working with clinicians/clinician executives as this role will require building relationships with clinician executives across the industry
Certified Professional in Healthcare Quality (CPHQ)
Certified Professional in Patient Safety (CPPS)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124900/year in our lowest geographic market up to $206500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.