Patient Access Quality Assurance Coordinator
Patient Access Quality Assurance Coordinator
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Job Description
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technologyenabled revenue cycle management solutions for health systems including hospitals and affiliated physician groups. They offer endtoend revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo we know they will be the difference!
O.N.E Purpose:
Customer Obsession:Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
***This position is an onsite role and candidates must be able to work onsite at the hospital.****
The Opportunity:
With little supervision the Patient Access Quality Assurance Specialist will work directly with all levels of Patient Access leadership and the individual Patient Access Specialists and Sr. Patient Access Specialists. They will be responsible for auditing Patient Access calls accounts and work queues to ensure compliance and consistency to policy and procedure. They will be responsible for identifying trends and provide reporting for training/coaching purposes to both leadership and associates. In addition to auditing accounts the auditor will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
Job Responsibilities:
The QA specialist will be responsible for auditing Patient Access calls accounts and work queues to ensure compliance and consistency to policy and procedure.
They will monitor the quality audit tool and process and ensures accurate record keeping and audit scoring and system documentation.
They will be responsible for identifying trends and recommend quality and training needs of the department.
The auditor will partner with the leadership team to monitor record and provide individual performance reporting for training/coaching purposes.
They will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
They will be responsible to collaborate with Patient Access leadership to remain updated on any new policy and procedure changes to make necessary changes on all associate scorecards.
Continuous research development and implementation of new quality procedures and programs to ensure cutting edge ideas and efficiencies.
They will be expected to provide routine calibrations with the associates to further explain the score.
They will be expected to provide ad hoc audits requested by Patient Access leadership in addition to normal account edits.
Experience We Love:
1 3 years of customer service experience
Required Qualifications:
High School Diploma/GED Required
CRCR Required within 9 months of hire
Other Preferred Knowledge Skills and Abilities
Other 4 year/ Bachelors Degree
Minimum Years and Type of Experience: 2 years of Patient Access operations experience
Other Knowledge Skills and Abilities Required:
Knowledgeable in Patient Access Services and Patient Access technology applications systems processes.
Knowledgeable in all Microsoft Office products with an emphasis in Excel.
Join an awardwinning company
Fivetime winner of Best in KLAS 202025
Black Book Researchs Top Revenue Cycle Management Outsourcing Solution
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle
Leader in Everest Groups RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance
Energage Top Workplaces USA
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified
Innovation
WorkLife Flexibility
Leadership
Purpose Values
Bottom line we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits We offer a comprehensive benefits package designed to support the physical emotional and financial health of you and your family including healthcare time off retirement and wellbeing programs.
- Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first last and always. Our culture is rooted in collaboration growth and innovation.
- Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race color sex sexual orientation gender gender identity religion national origin age disability military or veteran status genetic information or any other basis protected by applicable federal state or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact .
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many jobrelated factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.
EEOC Know Your Rights
FMLA Rights English
Required Experience:
IC
Employment Type
Full-Time
