Helpdesk Representative - IMATM Monitoring
Helpdesk Representative - IMATM Monitoring
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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.
Works directly with customers to resolves recurring or standard problems
Generates daily and weekly incident reporting
Reviews incident history to determine recurring faults
Allocates engineer appointment times for jobs requiring multiple resources onsite
Coordinate project start up activities
Updates work orders and provides status information
Assigns and distributes workload of CEs to meet SLAs across broader areas.
May responds to escalated calls
Participates in product set or customer base training
May implements remote fixes relying on guided search for diagnosis across multiple products
Allocates engineer appointment times for jobs requiring multiple resources onsite
Handles planning and installation schedule assignments across large geographic territory
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
