Customer Service Representative
Customer Service Representative
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Responds to customer inquiries via telephone email SMS and Chat to provide problem resolution in accordance with the organizations service standards. Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens scripts and procedures. Answer customer telephone inquiries orders service needs and complaints respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the companys/assigned clients products and services. Analyze customer service needs for communication to service and technical departments when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
What Part Will You Play
- Resolves basic or tier 1 payment and account related requests to include but not limited to card activations payments name and address updates for card holders (customers) of 12 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
- Begins to build base knowledge and familiarization of products policies and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.
What Are We Looking For in This Role
Minimum Qualifications
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
Preferred Qualifications
- None Identified
What Are Our Desired Skills and Capabilities
- Skills / Knowledge Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity Works on assignments that are routine to semiroutine in nature requiring limited decision outside of stated processes but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decisionmaking.
- Supervision Normally receives detailed instructions and follows established procedures on all work requires instructions on all assignments. Works under close supervision.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
