Client Service Professional
Client Service Professional
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
The Client Service Professional (CSP) plays a vital role in ensuring exceptional client care and service delivery by managing caregiver scheduling communicating with families conducting care followups and supporting the overall client experience. This individual must be compassionate organized responsive and able to thrive in a fastpaced environment.
Key Responsibilities:
Serve as the primary point of contact for assigned clients and families ensuring timely and clear communication.
Coordinate and schedule caregiver shifts based on client needs preferences and staff availability.
Ensure all care plans are up to date and followed by caregivers.
Conduct regular client checkins and satisfaction calls to monitor service quality.
Document client communications changes in condition and service concerns in the system.
Collaborate with the recruiting and training teams to ensure appropriate caregiverclient matches.
Respond to service issues schedule changes and emergencies with urgency and professionalism.
Assist with onboarding new clients and gathering necessary paperwork and assessments.
Maintain compliance with all state and agency policies regarding care documentation and privacy.
Required Qualifications:
High school diploma or GED
2 years of experience in a clientfacing scheduling or administrative role (preferably in healthcare senior care or home services)
Excellent written and verbal communication skills
Proficient with Microsoft Office and client management software (e.g. ClearCare/WellSky)
Strong organizational and time management skills
Ability to handle multiple priorities under pressure
Empathetic serviceminded and solutionsoriented
Preferred Qualifications:
Associates or Bachelors degree in Healthcare Administration Social Work Gerontology or a related field
3 years of experience in senior care home health or client services
Bilingual (Spanish)
Familiarity with Medicaid Waiver VA benefits or longterm care insurance processes
Experience conducting client assessments or participating in care planning
Working Conditions:
Officebased with required home visits to clients
Oncall availability may be required during certain hours
Reliable transportation and valid drivers license required
Required Experience:
Unclear Seniority
Employment Type
Full-Time
