Sales Event Service Manager

Hotel:

Compensation Range

Job Description

Profile:

Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: Director of Events (DOE). If there is no Director of Events then Director Sales & Marketing (DOSM).

Primary Purpose:

As the Conference and Event Manager your primary role is to be the bridge between our clients and the hotel operations team. Youll ensure events are detailed and executed seamlessly by managing group and event sales bookings optimize revenues and uncover upsell opportunities while positively impacting our guests fellow associates and local communities.

Work Performed:

The Conference and Event Manager (CEM) will be tasked with the following duties responsibilities and assignments:

• Client Liaison: Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized using tools and systems provided.
• Banquet Coordination: Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
• Upselling & Client Communication: Present clients with potential upgrade opportunities collect necessary agreements and deposits and consistently communicate on group arrangements.
• Event Feedback & Management: Partner with hotel staff for preand postevent meetings including BEO review guaranteeing client satisfaction and collating feedback.
• Monitor guest room blocks ensuring contract adherence and optimizing revenue opportunities.
• Room Management: Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities. Alert clients about potential attrition charges for rooms and F&B if bookings or revenues are projected to fall short of the contract.
• Payment Management: Supervise the entire client payment process from initial deposits to the final bill.
• Booking & Documentation: Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs payment forms diagrams and agendas.
• Client Engagement: Coordinate onsite tours and virtual client meetings. Be onhand during key event moments to engage with clients ensure all details are executed correctly and address immediate requirements.
• Sales Support: Collaborate with the Director of Events and Director of Sales & Marketing in various sales activities which include guiding site tours promoting catering events and managing BEO documentation.
• Revenue Verification: Regularly audit banquet checks against our sales system to ensure accurate posting of revenues including items consumed during events.
• Billing Oversight: Review the full bill upon event completion ensuring alignment with our group closing checklist. This ensures timely and accurate billing by our accounting team.
• Commission and Loyalty Management: Process commission payments using the brands commission system award brand loyalty points to meeting planners and address discrepancies or issues such as group noshows. Collaborate with the client and front office for any corrective actions. Ensure VIP group reservations are correctly allocated.
• Meeting Participation: Actively engage in the BEO Group Resume PreCon Post Con and Group Scrub Meetings always being prepared to discuss the specifics of any assigned group(s).
• All other duties as required.

Qualifications:

Required Prior Experience:

Minimum two 2 years of Conference & Event servicing experience or two 2 years in hotel Event Services Banquet or Group Sales or an equivalent combination of education and experience.

Preferred Prior Experience:

Prior experience with the Group and/or Local Social Event market segments

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelors degree in Business Administration Marketing Hotel and Restaurant Management or related major

Preferred Licenses/ Certification:

Certified Meeting Professional (CMP)

Required Technology:

Proficient in Microsoft Office

Preferred Technology:

Demonstrated experience with industry specific sales and catering programs including Microsoft Office (Salesforce) and/or CI/TY (Marriott) and Diagramming Tools like Social Tables particularly in detailing.

Banquet Event Orders (BEOs)

Travel:

Less than 20 travel requirement

Must possess a valid drivers license and reliable transportation and the ability to be available at off property meetings and

events with minimal notice.

Physical:

Up to 8 hours sitting at a desk and computer work

Other:

Excellent written and oral communication skills.

Competencies:

38 ORGANIZATIONAL AGILITY

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies practices and procedures; understands the cultures of organizations.

37 NEGOTIATING

Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

15 CUSTOMER FOCUS

Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

When youre an Atrium Associate youre a part of a crucial workforce providing the ultimate Home Away From Home for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus we make sure you can grow your career the way you want to through Internship programs training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohbe la discriminacin y el acoso de cualquier tipo sin distincin de raza color religin edad sexo origen nacional estado de discapacidad genetica estado de veterano protegido orientacin sexual genero de identidad o expresin o cualquier otra caracterstica protegida por las leyes federales estatales o locales. Esta poltica se aplica a todos los terminos y condiciones de empleo incluido el reclutamiento la contratacin la colocacin la promocin la terminacin el despido el retiro la transferencia las licencias la compensacin y la capacitacin.

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Manager