Customer Service and Billing Representative
Customer Service and Billing Representative
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Job Description
Position Summary
We are looking for a highly motivated selfstarter to join our operations team. The Scale Operator/ Customer Service Specialist reports to the Shipping and Logistics manager and handles daily scale operations. This includes checking drivers in weighing trucks providing proper documentation direction and consistently communicating with the operations team. This position also involves providing excellent direct customer service using multiple lines of communication. This role has administrative responsibilities including reports and ensuring compliance with customer requirements and company policies. You will be responsible for ensuring our customers receive the best experience. This role requires an elevated level of flexibility strong attention to detail and the ability to thrive in a fastpaced dynamic environment.
Essential Duties and Responsibilities
- Recycling Industry is fast paced every day will have new challenges. Adaptation and Comprehension of company used databases procedures. If you are a fast learner this is the place to be!
- The right candidate must be able to handle high volume scale operations and general business operations efficiently and professionally.
- Customer service and account management
- Manages and directs multiple lines of communication in person phone email and video chat. You will be pivotal in maintaining a collaborative and highperforming team environment. You will engage deeply between departments capitalizing on interpersonal and communication skills.
- Maintains a prominent level of energy motivation and the ability to maintain composure focus and purpose under pressure.
- Possesses the capability to work independently with strong and unwavering personal and business integrity.
- Exhibits strong customer service and conflict management skills to resolve complaints inquiries discrepancies both internally and externally.
- Maintains proper record keeping of documentation including filing retention and reconciliation.
- Create review and analyze reports for customer and departmental requirements.
- Account management and maintenance of all customer accounts when requested according to policy and standard procedures.
- When requested train team members on system and processes.
- Performs other duties as assigned and/or required.
Required Qualifications:
- High School Diploma/ GED
- English and Spanish Speaking/ Bilingual
- 25 years of direct customer service experience
- Strong written and verbal communication skills
- Ability to work a flexible schedule.
- Computer proficiency
Preferred Qualifications
- 5 years of Customer Service Experience and account management
- Scale operator experience
- Recycling Industry knowledge
Schedule: Monday through Friday 9AM to 6PM (Occasional Saturdays with bonus)
Location: Austin Texas
Circular Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Circular Services is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Circular Services are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Circular Services will not tolerate discrimination or harassment based on any of these characteristics.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
