Fraud Analyst eCommerce
Fraud Analyst eCommerce
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Salary Not Disclosed
1 Vacancy
Job Description
ABOUT US
Fashion Nova is the worlds leading trendtomarket fashion and lifestyle brand with highgrowth categories across its Women Men Kids and Beauty divisions. Renowned for delivering the mostwanted styles to millions worldwide Fashion Nova earned the title of the Top 5 MostSearched Fashion Brand on Google in 2022 alongside Louis Vuitton and Nike.
Founder & CEO Richard Saghian launched the brand in 2006 from a retail location in Los Angeles. After multiple store openings Saghian launched the ecommerce website for Fashion Nova in 2013 pioneering a disruptive social commerce model of affordable ontrend sizeinclusive clothing online powered by an innovative social mediafirst marketing strategy.
Today Fashion Nova has amassed over 40 million social media followers with annual sales of approximately $2 billion!
The brands name has been featured in charttopping hit songs by Cardi B Drake 21 Savage Saweetie The Game Tyga and Offset and its styles have been worn by many celebrities artists and athletes including Meg The Stallion Ice Spice Chris Brown Floyd Mayweather Rick Ross Kourtney Kardashian and Kylie Jenner.
ROLE OVERVIEW
The Fraud Analyst will be responsible for monitoring and reviewing eCommerce sales orders on a daily basis identifying any trends and patterns of fraud or credit card misuse.
RESPONSIBILITIES
- Monitor and review eCommerce transaction data and Fashion Nova member accounts for suspicious activity and potential fraudulent activity
- Approve or cancel sales orders in accordance with preestablished fraud guidelines
- Assist customer service representatives with customer inquiries or issues regarding
customer accounts and order statuses - Verify all fraudrelated documentation in order to perform due diligence on any fraud
related activities - Identify new and existing fraud trends by analyzing transaction patterns
- Monitor real time queues and identify high risk transactions within the business portfolio
- Must be able to interface with customers and operations team during investigative process
- Assist Finance teams by providing evidence for the resolution of chargebacks
- Maintenance of detailed records compliant with PCIGDPRCCPA
- Stay abreast of emerging trends and industry best practices for online fraud detection and prevention
ROLE REQUIREMENTS
- Two plus years of Fraud Prevention experience
- Work experience in eCommerce electronic payment fraud risk operations or credit card industry regulations is required
- Must be able to effectively multitask in a fastpaced environment with a heavy workload
- Must be highly attentive to detail
- Must be available weekends and Holidays
- Must have excellent written and verbal communication skills
- BABS degree or equivalent work experience
- English additional language(s) an advantage
- Schedule of this position: Monday Friday Core business hours Onsite
BENEFITS
- NEWstateoftheart HQ upcoming in 2025!
- Formalized career paths for continued professional growth
- Comprehensive health insurance across MedicalDental and Vision
- 401k match with immediate vesting upon eligibility
- Weekly catered lunches & fullystock kitchen pantry!
- Opportunities to travel for trade shows and vendor meetings
- Summer Fridays Early Departure
- Team bonding events and programs
- Attractive employee discounts!
Fashion Nova LLC and subsidiaries thereof is an Equal Opportunity are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily will continue to recruit hire train and advance in employment qualified individuals in all job titles without regard to race color national origin gender sexual orientation gender identity religion age status as a protected veteran criminal history or status as an individual with a disability; and shall not discriminate against any individual any such characteristic nor any other classification protected by local state andor federal law.
Required Experience:
IC
Employment Type
Full Time
