Assistente portineria Addetto coordinamento bagagli

Assistente Portineria Addetto Coordinamento Bagagli

POSITION SUMMARY

Coordinates baggage handling to ensure a high level of guest service. Works with the Front Desk to obtain rooming lists for groups or room numbers for individual guests. Marks luggage with room numbers and coordinates porters to deliver luggage to guest rooms. Upon guests departure coordinates baggage collection from guest rooms to the porte cochere or luggage storage. Prepares and delivers baggage tags to guests upon arrival departure and storage. Works with the Housekeeper to determine staffing needs based on the arrivals and departures of the following days. Attends group meetings to take note of requests and coordinates work. Works with the Concierge to assist guests with baggage pickup/dropoff and storage.

Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles including assisting guests with loading/unloading luggage. Supply guests with directions

Follow all company policies and procedures and report accidents injuries and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Stand or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing without/with assistance based upon weight limits. Move over sloping uneven or slippery surfaces as well as up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

CRITICAL TASKS

Safety and Security

• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Maintain awareness of suspicious persons on property premises.
• Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Follow company and department policies and procedures.
• Protect company tools equipment machines or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests service needs in a professional positive and timely manner.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Provide assistance to individuals with disabilities including assisting visually hearing or physicallyimpaired individuals within guidelines
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process to resolve issues delight and build trust.
• Thank guests with genuine appreciation and provide a fond farewell.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Speak to guests and coworkers using clear appropriate and professional language.
• Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.
• Talk with and listen to other employees to effectively exchange information.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.

Working with Others

• Support all coworkers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g. small print).
• Move at a speed required to respond to work situations (e.g. run walk jog).
• Stand sit or walk for an extended period of time or for an entire work shift.
• Move lift carry push pull and place objects weighing without/with assistance based upon weight limits.
• Move over sloping uneven or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees including bending twisting pulling and stooping.

Greet/Escort Guests

• Supply guests/residents with directions and information regarding property amenities services and hours of operation
• Tag store and retrieve luggage from luggage storage providing guests with proper claim tickets for their luggage.
• Greet and escort guests to rooms

CRITICAL COMPETENCIES

Interpersonal Skills

• Customer Service Orientation
• Team Work
• Diversity Relations
• Interpersonal Skills

Communications

• Communication
• Listening
• English Language Proficiency

Personal Attributes

• Presentation
• Positive Demeanor
• Dependability
• Integrity

Physical Abilities

• Proper Lifting Techniques
• Physical Strength