Account ManagerSr Account ManagerStrategic Account Manager
Account ManagerSr Account ManagerStrategic Account Manager
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Job Description
hireEZ is a talent acquisition software company revolutionizing the recruitment industry. Our AIdriven talent acquisition platform equipped with sourcing analytics and CRM capabilities empowers recruiters to move beyond ineffective practices and ensures the right jobs find the right candidates. As a hireEZ team member you will implement strategic and scalable workforce strategies shaping the recruitment industry with better tools and more efficient workflows. Join us today to start building a better future for recruiters by recruiters.
Proudly we share our accolades:
- Top 25 Work Tech Vendor 2024
- #55 on Deloittes 2022 Tech Fast 500 Award List (Bay Area)
- 2022 Gold Award for Best Advance in Talent Acquisition Technology Brandon Hall Excellence in Technology Awards
- Best DEI Enabling Recruiting Solution 2022 HR Tech Awards
Location: Dallas TX( 5 day onsite)
As an Enterprise Account Manager you will play a crucial role in ensuring the success and satisfaction of our valued customers. We are hiring account managers in all levels whom can excel in the following areas:
1. Customer Engagement and Success Metrics:
- Provide exceptional support to assigned customer accounts ensuring they achieve their desired success metrics and ROI.
- Foster proactive and consistent client engagement building strong relationships with customers.
- Utilize a datadriven approach to secure account health and customer success.
2. Renewal Management:
- Take the lead in managing the renewal process for existing accounts identifying and addressing potential obstacles to ensure smooth and timely renewals.
- Collaborate with internal teams to gather insights and strategize renewal plans.
- Upsell new product to existing customers to drive revenue growth
3. Customer Lifecycle Management:
- Track and document important customer lifecycle details including opportunities and postsales information within hireEZs company CRM (SFDC).
- Keep a close eye on key customer milestones ensuring a seamless onboarding process and continuous user training throughout the lifecycle.
4. Cross functional Collaboration
- Collaborating with crossfunctional teams including sales marketing customer enablement and product development to drive customer success and growth initiatives
Requirements
- Minimum 3 years of experience in a account management customer success sales engineering and/or customer onboarding/implementation related role. (We will provide wellbuilt training to equip talent to take the enterprise level client!
- Strong customer engagement and client relationshipbuilding skills to cultivate relationships with key stakeholders.
- Demonstrated ability to work both independently and collaboratively in a teamoriented environment.
- Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI
- Proficiency in customer success practices customer onboarding and enablement process renewal negotiations user experience virtual user training and customer ticket management.
- Capable of organizational and time management skills to handle multiple responsibilities effectively.
- Familiarity but not limited to using Jira Gong and Salesforce and their applications for customer success management.
Preferred Qualifications
- Experience in HR technology
- Bachelors degree
Benefits
As a pioneer in the talent acquisition industry we truly understand what it takes to make our team happy! Join us and you will have a great time working alongside amazing people.
- Get ready to make an impact! Work alongside talented professionals passionate about our product
- Competitive compensation package including equity
- Comprehensive medical dental and life insurance with 100 standard coverage and 80 for your dependents
- 401k plan
- Generous PTO
- Fun company events outings and parties (inperson and virtual)
Required Experience:
Manager
Employment Type
Full Time
