Patient Navigator MA - Urology Clinic - Full Time 8 Hour Days Non-Exempt Non-Union

The Patient Navigator (MA) is a Medical Assistant who will actively assist patients in completing and submitting their disability forms refill requests and prior authorizations. This role will also include working collaboratively with the coordinators surgery schedulers nursing staff providers management and all members of the health care team. Assists multidisciplinary team in managing the care of the patient thru all phases by acting as a liaison between the clinic and referring physicians; assists in managing followup care for postsurgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Assists the office with clerical duties and other duties as assigned.

Essential Duties:

• Clerical 30 Has thorough understanding and expertise in the use of computer systems e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records entering demographic information into computer system providing and booking appointment in Cerner providing medical records to physician / multidisciplinary team for review verifying insurance and obtaining authorization for visits and procedures. Understanding and coordinating insurance coverage for student. Schedules patients evaluation and clinic appointments in a timely manner and at the request of the physician while accommodating patients needs. This includes but not limited to: laboratories diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedule and provides navigation services through Keck outpatient ancillary and inpatient services to create a wellmanaged operational flow and positive patient experience. Gives proper patient instructions and communicates back to appropriate physicians and team the outcome of tests and procedures. Coordinates scheduling of all services and diagnostic testing for patient which include sending any instructions to patients and compiles letters of medical necessity. Assists clinic with clerical and scheduling needs as required to assure business processes are set up correctly. Provides coverage as needed. Reads and responds to email throughout the day.
• Patient Navigation/Customer Service 30 Utilizes courtesy compassion kindness and honesty while interacting with public patients and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and takes accountability for the patient experience. Provides information and guidance to patients regarding all areas of patient care. This includes but not limited to: scheduling paperwork and followup appointments. Escorts patients to other departments if needed provides directions to other departments within USC system. Works with patient as appropriate to refer to internal supportive care services: dietician social worker financial counselor etc. Educates and supports patients on ways to keep compliant with care instructions. Assists patients to overcome barriers to care e.g. transportation coordination of translation services financial assistance etc. Facilitates communication between patient and caregivers trainers and applicable student health physicians and all members of the care team nurses lab etc. Communicates all changes with patient and case information to all involved personnel. Works with various personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.
• Teamwork/Collaboration 30 Demonstrates flexibility in in being available and working with other covering individuals. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Involved with and keeps abreast of changes within the USC healthcare system.
• Performs other related duties as assigned 10

Required Qualifications:

• Req High School or equivalent
• Req Specialized/technical training Graduate from an accredited school of Medical Assistant Certificate/Diploma program.

• Req Must be comfortable with computers and medical terminology.
• Req In depth knowledge of all insurance types.
• Req Must have excellent communication skills including the ability to speak read and write English proficiently.
• Req Familiarity with athlete needs.

Preferred Qualifications:

• Pref Bachelors Degree Degree in a related field

• Pref 2 years Experience in acute care or ambulatory care setting.

• Pref Familiarity of word processing Microsoft Outlook. Cerner PBAR and scheduling software is preferred.
• Pref Knowledge of medical terminology.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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