Customer Journey Lead
Customer Journey Lead
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Job Description
Customer Journey Lead Salary circa 65.000 National / 80.000 London
Are you a seasoned professional with a strategic mindset and a flair for creativity and innovation Do you excel at enhancing customer journeys and have a keen eye for market and competitor analysis If so we have an exceptional opportunity for you!
A bit about the job:
In this role youll lead the strategic elements of our customer journey team and will focus on mapping and identifying opportunities to enhance customer experience and engagement setting ambitious goals for our journeys. You will conduct market and nonfinancial services best practice reviews to inform your analysis and collaborate closely with stakeholders across Digital Data Marketing and Business Units to understand their strategies and analyse their impact on our current and target state journeys. Youll work with other strategy teams like Customer Strategy to integrate customer journey proofpoints and strategic thinking.The individual will also be responsible for working with teams in our GI and IWR businesses to establish and embed customer journey best practice across Aviva and working with the team to manage a central backlog tracking change and monitoring the impact.
Skills and experience were looking for:
- Strong knowledge of customer journey mapping
- Expertise in conducting comprehensive reviews of market and competitor best practices and trends.
- Senior Stakeholder management skills
- Experience in operating successfully in a matrix organisation
- Outstanding communication and presentation skills
What youll get for this role:
Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary Salary circa 65.000 National / 80.000 London (depending on location skills experience and qualifications)
- Bonus opportunity 12 of annual salary Actual amount depends on your performance and Avivas.
- Generous pension scheme Aviva will contribute up to 14 depending on what you put in.
- 29 days holidays plus bank holidays and you can choose to buy or sell up to 5 days
- Make your money go further Up to 40 discount on Aviva products and other retailer discounts
- Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carers leave
- Flexible benefits to suit you including sustainability options such as cycle to work
- Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50 of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please send an email
Employment Type
Full Time
