Testing Services Coordinator

About OSAS

The Office of Student Accessibility Services (OSAS) is the unit on campus responsible for ensuring equal access to the University setting for students with disabilities. This is done through OSAS team members assessing and approving appropriate and reasonable accommodations and services. OSAS serves undergraduate graduate and professional students both on campus and online. Reporting directly to the Center Supervisor the Testing Services Coordinator serves as the first point of contact on behalf of the OSAS Testing Center and provides direct support to students faculty and staff.

About the opportunity

The TESTING SERVICES COORDINATOR will be fully engaged in carrying out the daytoday operations and quality assurance for the Center including direct involvement in monitoring academic integrity standards. This individual may indirectly oversee graduatelevel student staff and nonstudent exam proctors and may at times serve as a reader or scribe for students approved for such accommodations.

Given the unique needs of the populations OSAS serves the individual in this role should be able to communicate effectively across a wide range of populations (e.g. faculty academic department contacts students University and Division staff as well as the OSAS staff) recognize and provide basic assistance to students in distress exhibit solid judgment in raising issues to professional staff and leadership maintain professionalism in the face of challenging communications maintain accuracy and productivity in high demand workload and fast paced times and assist with emergency response as needed.

As this is timesensitive work with multiple concurrent processes and varying levels of intensity in the Center the individual in this role should be able to manage and shift between multiple competing priorities work independently collaborate effectively and demonstrate flexibility to meet the needs of the Center on a daytoday basis. The individual in this role should have highly effective skills in the areas of communication organization attention to detail adaptability productivity ability to think on your feet project management prioritization and problemresolution.

The Office of Student Accessibility Services is a highly collaborative team with a culture of high achievement supportiveness and inclusivity. It is important that the Testing Coordinator have the willingness to help out with a variety of duties as needed and the desire to contribute positively to the team dynamic.

Duties include:

Provide informational support to students faculty and campus contacts by serving as the front line contact regarding accommodated testing processes basic database questions and general guidance on policies and procedures within the Center and OSAS in general.

Interact with confidential information understand legal and ethical compliance issues within the Center possess and use discretion and good professional judgment; demonstrate ability to provide excellent customer service while also maintaining a commitment to policies and practices of the department and University.

Update and maintain student file information in department database (AIM). Protect privacy of student information (according to FERPA guidelines)

Efficiently and accurately respond to inquiries (phone email and inperson) based on policies and practices of the Testing Center/OSAS. Screen and forward calls/messages and emails to appropriate staff. Make referrals to other campus offices as appropriate. Help manage general Testing Center email account.

Participate in student checkin/checkout for testing at the Center; participate in test preparation.

Maintain clean and orderly reception and testing spaces. Maintain office equipment supplies and security measures. Routine clerical tasks and assist Center Supervisor as needed.

General office work (coping scanning filing phone calls emails records management).

Front desk coverage at OSAS main office and Testing Center for staff lunch breaks as well as planned and unplanned Receptionist time off meetings or other commitments.

May assist with notetaking services.

May assist with Alt Text conversion assistance.

Other projects as needed.

Essential skills:

In addition to the description above the successful candidate will demonstrate:

Adeptness with basic office software (Microsoft Office Suite) email (Outlook) and internet.

Comfort and ability to learn department database (AIM) to access student records and make confidential case notes if/as needed.

Conduct basic math calculations related to start and end times for tests (with or without reasonable accommodations).

Ability to scribe legibly for students if needed and ability to articulate clearly when serving as a reader for students if needed (with or without reasonable accommodations).

Ability to manage competing priorities as well as ebbs and flows in traffic.

In addition the successful candidate must demonstrate through ideas words and actions a strong commitment to USCs Unifying Values.

Preferred Education/Experience:

Bachelors degree in relevant field preferred.

Experience working in higher education preferably student affairs or similar function.

Experience working with students with disabilities preferably in higher education.

Experience working in a testing center in a college setting.

Application Procedure:

To be considered for this opportunity please submit a cover letter with your resume this can be added at the same place in application process either as a separate document or one document with resume.

The hourly rate range for this position is $24.96 $26.33. When determining an offer the University of Southern California considers factors such as the scope and responsibilities of the role the candidates experience education training key skills internal peer alignment applicable laws contractual requirements grant funding and market conditions.

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USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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