Client Consultant
Client Consultant
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Job Description
About Us:
neurobox is a leading workplace adjustments provider based in the UK dedicated to fostering inclusive and accessible work environments for individuals with diverse needs. We specialise in delivering innovative solutions that empower employees and employers ensuring that everyone can perform to their highest potential.
Role Overview:
The Client Consultants purpose is to grow revenue from existing business through excellent account management as well as generate new private contract business through proposals networking and targeted outreach. The Client Consultant builds profitable relationships with existing clients and plays a key role in the development of new products and services as the key contact for clients.
Responsibilities:
- Support the Head of Client Services with the planning and of the new business strategy to grow neuroboxs private contract revenue.
- Generate demand from existing accounts by building strong relationships and effectively managing the accounts to understand their needs and requirements and upsell services where appropriate.
- Follow up with current and prospective clients on proposals and orders to increase the conversion rate for contracts and ensure neurobox meets its sales targets.
- Update the company CRM system through the setup of efficient automations and workflows that streamline the sales process ensuring leads are followed up and accurate reports can be generated to inform business decisions.
- Attend industry events representing the neurobox brand and networking with partner competitors and prospective clients and to generate leads.
- Oversee commercial accounts including mailbox responding to clients within SLA providing expertise and advise to better the client experience with neurobox.
- Process commercial Quotes and POs in a timely and accurate manner. Following up with clients to ensure requirements are correct.
- Support commercial clients with any queries relating to tech support to ensure any issues are dealt with efficiently and complex queries are escalated to suppliers to resolve.
- Manage a select amount of client accounts within the commercial remit providing support and consultancy where required.
- Oversee the resourcing pipeline for Commercial work reporting on capacity and availability to ensure work can be delivered in a timely manner and to a high standard by our freelance Associates.
Requirements:
Essential
- Commercially focused with proven experience in sales preferably in a B2B environment.
- Good problemsolving skills with an ability to approach situations creatively to ensure our services work for each customer.
- Strong active listening skills with a proven ability to understand customers needs and wants.
- Ability to thrive in a fastpaced dynamic work environment as well as adapting to new ones.
- Excellent communication skills both written verbal and nonverbal with a strong customer focus.
- Ability to present products or services in a genuine and passionate way to ensure customers respond actively and positively to your pitch.
- Proven ability to work independently to develop own client portfolio and build existing accounts.
- Strong organisational skills and attention to detail.
Desirable
- Experience in selling into the service sector
- Passion for neurodiversity and disability possibly with experience of working within the industry
Why Join Us
- Opportunity to work in a fastgrowing organisation in a rapidly growing industry
- Competitive salary and bonus
- Comprehensive training and development opportunities to support your career growth.
- Collaborative and inclusive work environment with a supportive team culture.
- Exciting challenges and opportunities for advancement within the company.
Benefits
- 30000 annual salary
- Performancerelated bonus
- 25 days Annual Leave plus bank holidays and a day off on your birthday
- Annual Training & Personal Development Budget
- Private Healthcare and Life Insurance
- Cycle to Work Scheme
- Corporate Gym Membership
- Regular Company Social Events
Unfortunately we are unable to provide visa sponsorship for this role and candidates must have a preexisting right to work in the UK for their application to be considered.
As a Disability Confident Leader we welcome applications from people of all backgrounds identities and abilities. Fostering a culture of respect kindness and inclusion is what we do and is key to the wellbeing of our staff our customers and our business. We welcome applications in different formats and are happy to provide adjustments at any point through the application process.
If you require adjustments as part of the application process you can let us know when you apply for the role or at any point throughout the application process. You can find out more about reasonable adjustments in our guide. If you have any questions you can email us at.
Closing Date: 16th May 2025
Required Experience:
Manager
Employment Type
Full-Time
