Help Desk Coordinator
Help Desk Coordinator
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Job Description
Posting Date
04/14/25Application Deadline
04/20/25Pay Range
$21.75 $36.25 hourlySalary offers are based on the candidates equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
UnclassifiedDepartment
Clerk of the Superior CourtAbout the Position
The Help Desk Coordinator provides PC desktop support to customers of the Clerk of the Superior Court. This position is responsible for recognizing researching isolating and resolving technical issues relating to PC hardware software and information systems so customers experience maximum business continuity.
About Us
Join a team on a mission to provide fair and equitable access to department is looking for people who strive to provide excellent customer service collaborate in a team atmosphere and serve the community by actively learning through experiences using both successes and failures as opportunities to learn and team member plays a vital role inproviding services for the justice system the legal community and the general public.
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional worklife balance
Opportunities for growth and development within Maricopa County
Lowcost highvalue healthcare for you and your qualifying dependents
Paid vacation sick time and parental leave
Extensive wellness program including healthcare premium discounts
Employee discounts for goods and services
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27 monthly contribution rate and includes a 100 employer match on Day 1
Learn more at Work With Us Maricopa County AZ
We Require
Two years of Help Desk and/or PC desktop support experience which includes the ability to operate Windows 11 based computer equipment and proficiency with Office 365 software
High school diploma or GED
An equivalent combination of postsecondary education and/or experience may substitute for the minimum qualifications on a year for year basis.
Job Contributions
Acts as primary help desk point of contact providing technical computer support to more than 600 internal customers as well as a variety of external customers
Responds to enduser requests for information and assists in problem resolution by answering phone calls and emails from internal and external customers
Maintains contact with users on operational and production problems and follows up with customers to ensure satisfaction and incident resolution
Sends notifications for network outages and application problems
Documents and maintains historical records on production issues by logging system outages and customer calls into helpdesk incident tracking system
Coordinates referrals to appropriate technical and professional personnel for problem resolution
Assists in coordinating the resolution of application issues impacting production
Supports and exemplifies the COSC Factors for Success Thought Results People Self
Working Conditions
Mostly office setting in high volume fastpaced environment. Builds constructive relationships with people both similar and different from oneself in an open friendly and accepting supportive inclusive and equitable behavior; acts with positive intent mutual respect and long periods of sitting while completing computer activities. Ability to frequently ascend and descend 13 steps to work area with or without accommodation. Ability to lift boxes or other items up to 20 pounds and carry push or pull from one courthouse to another. May require travel to and from job related locations during the course of a scheduled workday subject to County policies regarding the use of County vehicles and/or private vehicles use on County business.
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a preemployment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safetysensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
IC
Employment Type
Full-Time
