IT Site Systems Supt Admin
IT Site Systems Supt Admin
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Salary Not Disclosed
1 Vacancy
Job Description
At Sitel many of the worlds best brands trust us to create authentic connections with their customers every day. We may be new to the Northern Indianapolis Market but were backed by 30 years of industryleading experience and the entrepreneurial spirit of our founders. Our global presence spans 75000 associates 27 countries and 150 locations.
This is an opportunity to join a global company thats redefining the way brands connect with their customers. Working at Sitel is more than a job its a career. In fact 93 of our management positions are filled internally. Sitel is looking to hire over 450 associates including leadership and support positions by the end of this year with more growth planned in 2020; servicing one of the most wellknown insurance providers for military members and their families. Are you ready to join
SUMMARY OF RESPONSIBILITIES:
Mandatory Apple Device hardware/software experience. Must be able to work remotely and onsite. Remote device experience highly preferred.
Technical manager for the site and fully responsible for its functionality maintenance software applications hardware and the security and recovery of all data.
Handson role maintaining the functions of the site which will include support for the facilitys LAN WAN and internet connection.
Maintaining the network hardware and software.
Configuration maintenance and upgrading all site servers.
Monitoring and performing all data backup and recovery processes.
Setting up login and email accounts.
Works with servers workstations and printers on the network and in standalone environments.
Monitors system configuration to ensure data integrity is required.
Maintains records and documentation concerning the network server and LAN/WAN configurations this includes system and network monitoring and performance analysis.
Mentors the Site System Support and Site System Support Senior associates.
Where necessary (when a Site System Support Senior associate is not available) the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description. This includes providing first support for end users and clients as necessary.
Follows and enforces the corporate policies and procedures for maintaining and enforcing the highest standards of security as set out by the corporation.
POSITION QUALIFICATIONS
Provides corporatewide approved solutions to correct or support the end users requests or issues.
Ensures corporate standards are in place and enforced.
Defines develops and maintains production environments.
Controls user access.
Indepth knowledge of Windows Operating Systems (PC and Server) and Microsoft Office including installation configuration recovery and administration.
Extensive LAN and WAN networking skills.
Tape backup and restore procedures.
Ability to manage others and set priorities.
May require lifting (generally less than 20 pounds) during maintenance/repair of equipment.
WORK EXPERIENCE
5 years of experience in similar capacity preferred
Background in Windows NT 2000 .Net Microsoft Office (MCSE)
Excellent troubleshooting and customer service skills
Ability to multitask and take initiatives with minimum direction
Ability to manage and direct others; experience with large enterprise environments
EDUCATION
BA or BS in Computer Science MIS or similar program; or equivalent work experience.
MCSE Preferred.
Employment Type
Full Time
