Operations Manager
Operations Manager
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Job Description
Date Posted:
Country:
United KingdomLocation:
19 Schooner Park Crossways Business Park DA2 6NWDartford Kent
Role Overview
Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity
As an Operations Manager youll provide overall leadership for the Provide overall leadership for the Field Managers Project Managers Testers including EH&S. Manage above teams in efficient and safe resource allocationMod and deliver Customer Experience
Team Management
- Coaching the field supervisors
- Team meetings including weekly huddles
- Performance Management and Development eg: Face to face 121s coaching training plans ER Cases)
- Support hiring process with support of Talent Acquisition when necessary
- Other line management and controls (expense approval time off)
- Drive technology and process improvement adoption within team to support productivity and customer satisfaction
EHS (activities incl. reporting requirements and potential followups):
- Lead and drive safety culture. Monitor completion and ensure field supervisor compliance inline with Otis safety policy.
- Conduct required numberof Management Audits Vehicle Audits etc.
- Role model and demonstrate unwavering commitment to The Absolutes in all daily work decisions and in the environment created for your team.
Field Delivery KPIs
- Drive and monitor actions for Field Supervisors to achieve KPIs (see KPIs) and respective activity inputs that lead to KPI delivery.
- Compile field delivery forecasting
OT Financial Growth
- Support and work closely with sales team and OT lead to encourage targeted business growth across all revenue streams.
- Lead and participate in project contract reviews and SIP/MSIP
- Support teams Debt action close out
Customer
- Onsite customer meetings in collaboration with the Supervisors Account managers and OT lead
- Drive completion of customer field related queries and lead respective customer escalations close out
Whats on offer;
- A highly competitive salary bonus and company car scheme.
- Insight into strategic operations with the opportunity to really leave your mark in a highly competitive sector.
What you will need to be successful youll need to be able to demonstrate the following;
Proven track record of delivering operational results.
Experience of operating with the ability to deliver quantifiable results.
Good management experience
Savvy adopter of technology and experienced user of MS Office and app/cloudbased tools
P&L understanding
Apply today to join us and build whats next!.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at .
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Required Experience:
Manager
Employment Type
Full-Time
