Customer Service Adviser
Customer Service Adviser
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Job Description
At Direct Line Group insurance is just the start. Combining decades of industry experience with talented people in every field from data technology customer care and auto repair to HR finance and procurement were a customerobsessed market powerhouse. And we all work together to be brilliant for customers every single day.
Direct Line Group is one of the UKs largest insurance companies and home to wellknown brands such as Direct Line Churchill Privilege and Green Flag. Our vision is to create a world where insurance is personal inclusive and a force for good. And thats why our partnership with Motability Operations to provide insurance for all the vehicles provided through the Motability Scheme is so important to us. Helping people carry on with their lives and giving them peace of mind is what were all about at Direct Line Group so supporting the Schemes more than 650000 customers with their insurance needs means that we can help to provide them worryfree motoring and a lifeline to the outside world.
We now have an exciting opportunity to join the insurance team in Liverpool. Working in our Motability team youll be passionate about providing our customers with an excellent level of customer care guiding them through their service or claims journey using your expert experience and knowledge.
Our salary package starts from 22932 for 35hrs per week (plus 9 pension contribution) or 24570 based on 37.5hrs per week (plus 9 pension contribution). Youll also have an opportunity to earn an additional bonus twice a year of up to 3.5 of your salary based on your individual performance. Apply now for our 2025 start dates. Full time hours . We offer a choice of 35 hour or 37.5 hour contracts we will discuss this further with you during the application process.
What youll be doing:
Youll take our customers call and be their first point of contact providing support and guidance. Youll be able to empathise with customers and provide reassurance and clear guidance to give them the confidence that theyre in the safe hands of Direct Line Group. Youll work to targets to achieve team and individual goals.
Our Motability teams are available between Monday Friday 8am and 7pm Saturday 8am 4pm. In these roles youll work shifts across these days: well share more about this during your application. In order to fully prepare you for the role you will be expected to attend the office for your initial training and Academy which could be up to 12 weeks.
What youll need:
The role is busy exciting and challenging no two customers are the same. Bring your resilience enthusiasm and energy and youll be right at home within our outstanding Liverpool team whose culture embodies what DLG is all about.
Well provide you with the technology equipment youll need to work from home so all youll need is a good internet connection and a quiet space to work. We want to be brilliant for customers every day and offer a strong accessible digital experience alongside our Claims teams so you need to really enjoy and understand how to help our customers when they need us most.
Ways of Working
Our hybrid model offers a best of both worlds approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When youll be in the Liverpool office depends on your role and team but most colleagues will be required to spend 2 days a week in the office. For more information about our flexible working approach click here.
Benefits
Direct Line Group we believe the best way to serve our customers is by having the best possible people thats why we offer such excellent benefits designed to suit you as and when you need them:
9 employer contributed pension
50 off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Cycle to work scheme
Plus many more
Being yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.
We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
This position does not meet the criteria for a Skilled Worker visa. You must meet certain requirements to be eligible for a Skilled Worker visa including a minimum salary & an eligible job role. As this position does not align with these requirements we are unable to offer visa sponsorship for this role.
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#LINS1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
