Senior Customer Service Engineer
Senior Customer Service Engineer
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Job Description
Who are we
At Vertiv we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power thermal and infrastructure management products software and solutions and is complemented by a network of nearly 250 service centers worldwide.
What kind of work will you be doing
- Undertake standard service activitys including load bank & building load test proving major & minor diesel servicing.
- Carry out contract maintenance and inspection on a planned basis to Vertiv standards.
- Fault finding and rectification in both Electrical and Mechanical disciplines.
- Installation of temporary generating plant.
- Commissioning of generator installations.
- Identify opportunities for extra works (SQD) & recommendations.
- Remedial work to contract customers ether planned repairs or as part of a call out facility.
- On rotacall out response.
- Completion and submission of relevant reports to service administration within a timely manner following all site activity.
- Comply with all Company Health and Safety Requirements.
- Ensure that any activity task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.
What will make you successful
- Previous experiences within the generator stand by power or related industry.
- National Level 3 qualification in either an electrical or mechanical discipline.
- Experience of Electrical and Mechanical fault finding & rectification.
- A good understanding of PLC and microprocessor systems.
- A good understanding of IT.
- Experience in servicing LV switchgear would be advantageous.
- Experience in a field operations role.
- Experience of fault finding & rectification.
- Assertive attitude.
- Selfmotivated and results driven.
- Strong communicator.
- Essential Full driving license.
QUALIFICATIONS
- National Level 3 qualification in either an electrical or mechanical discipline.
TRAVEL TIME REQUIRED
- 75%
Required Experience:
Senior IC
Employment Type
Full Time
