Phone Customer Service Representative
Phone Customer Service Representative
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Job Description
Summary
This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations. Success in this position relies on excellent communication skills strong problemsolving abilities and a customerfocused approach to maintain high retention rates and satisfaction.
The work can be performed remotely or in one of our facilities located in Boone Des Moines Tipton or remote option requires a noisefree workspace and highspeed internet.
The company offers computer equipment and paid training.
You must live within the state of Iowa preference within 60 miles of 1 of our locations.
- Strong computer navigation skills and PC knowledge.
- Passionate about helping others
- Speak in a pleasant tone retain composure and gain confidence of the customer
- Proficient ability to read write and speak the English language
- Identify and anticipate customer needs
- Effectively prioritize work time to ensure productivity standards are achieved
- Make customers feel valued and appreciated
- Attitude to thrive in a fast paced challenging teamoriented culture
- Customer Service background or experience working with people
- Paid training:
May 5 May 23
Monday Friday 8am 4pm - Work Schedule Options:
Monday Tuesday Wednesday Friday 11:00 AM 7:00 PM & Saturday 8:00 AM4:00 PM
Monday Wednesday Thursday Friday 11:00 AM 7:00 PM & Saturday 8:00 AM4:00 PM
Salary:
- Base wage $14.50
Shift Differential:
- 2nd Shift $.75 for each paid hour if50 or more of scheduled hours occur between 4pm12am on a routine and reoccurring basis.
- WeekendShift $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.
Status: Temporary
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities duties and skills required of personnel assigned to this job.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas experiences and talents of CDS Globals diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community canthrive.
Postoffer preemployment background check(s) conducted on qualified candidates.
EOE including Disability/Veterans
Required Experience:
Unclear Seniority
Employment Type
Full-Time
