Data Center Program Manager DCC Communities

Amazon Web Services (AWS) is one of Amazons fastest growing businesses serving millions of customers in more than 190 countries reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of leading global firms.

We are looking for an experienced program manager with a background that includes project management to join our operations team and focus on building the future of onboarding and training for new builders who work in AWS Data Centers. In this role you will report directly into the local business leadership team and take general direction from a global onboarding program. The ideal candidate will have experience with training management be a highly organized selfstarter with a strong bias for action be able to work through ambiguity and have the ability to lead with informal authority. This position will innovate how we design build deliver and measure onboarding and training which will improve the experience for new AWS Data Center Community builders around the world.

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.




Key job responsibilities
Deeply involved in technical design of the onboarding and learning systems. Manage complex technology initiatives deliver critical solutions and drive significant improvements and deploy new mechanisms.
Closely partner with all teams within physical infrastructure to 1 stay aligned with process changes and operational updates and 2 coordinate the of onboarding training activities.
Define organize and manage the scheduling logistics and administration of cluster and globally planned virtual and inperson instructor led training and onboarding activities across multiple crossfunctional teams including coordinating volunteer instructors schedules.
Develop and monitor internal metrics goals and key performance indicators to drive continuous improvements to the development and implementation of the endtoend onboarding and training process.
Administration and support for Amazons proprietary webbasedtraining platform related to safety security and job critical functions. This includes assigning designing enforcing and troubleshooting emergent issues.
Manage frequent clusterlocalized communications touch points with new builders including a combination of emails frequently asked questions messaging channels forums office hours tickets or similar mechanisms.
Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delayfree badge creation.
Play a crucial role in new hire technology onboarding. This includes assisting new hires in setting up laptops ensuring the installation of essential software and providing handson guidance for configuring communication tools. Additionally you will deliver a comprehensive overview of the organizations technological infrastructure facilitating a seamless transition for new hires into their daily operations.


About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


2 years of relevant experience in program or project management
Bachelors degree or equivalent technology industry work experience
Experience facilitating in group settings with a sample audience of 50

Proven track record of effective decision making taking ownership and delivering results in a crossfunctional role without formal authority
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions recommendations and drive actions
Masters degree or equivalent technology industry work experience
Experience with training management specifically and Learning and Development generally
The ability to thrive in a highenergy environment where strategic and tactical activities are expected to be driven in parallel
Excellent written and verbal communication skills and a demonstrated ability to communicate and influence people teams and organizations across a variety of media
A technical background sufficient to easily interact with and gain credibility among data center leaders and technical training professionals
Experience working with internationally distributed teams
Understands design approaches within the technical onboarding system domain which allows them to influence roadmap priorities product feature decisions and the engineering process

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.