Dutch-speaking Supervisor Hybrid role in Barcelona Spain
Dutch-speaking Supervisor Hybrid role in Barcelona Spain
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Job Description
Job Description
Are you a natural leader and a good communicator In the supervisor role you will be responsible for handling the teams tasks and assignments and making sure employees are appropriately performing assigned tasks. A key element of this role is to oversee the efficient effective performance of job duties. Success in this role is measured by keeping output quality and costs within acceptable levels.
Our client
Our client is working with companies that belong to the top 500 business companies in the sectors IT telecommunications ecommerce automotive and financial services. They are a multicultural company collaborating with employees from over 29 different nationalities. They offer a great work environment modern offices a dynamic and young approach with true career opportunities.
Your role as a Supervisor:
Give agents feedback on their individual performance preferably on a weekly basis to improve and motivate their daily work
Motivate as a team leader controllingturnover and retaining potential and motivated team members
Organize weekly meetings to give feedback on team performance inform on new procedures upcoming changes
Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics Organize schedule
Updating agents details in the system.
Offer support in critical problems.
Requirements
Native Dutch and a strong level of English
Working knowledge of IT Platform equipment and applications: Windows/MS Office/ internet configuration
Business knowledge and commercial awareness
Strong communication skills
Ability to implement and manage change
Follow the security rules of the company
Working hours
Schedule: Mon to Fri 9:00 18:00 h
Hybrid: 3 days at the office and 2 at home
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching Europeanspeaking talent with the most exciting jobs all over the world.
Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries
Required Experience:
Manager
Employment Type
Full-Time
