Patient Relations Coordinator
Patient Relations Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
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Closing Date:
Type of Position:
Professional Staff Project/Program Administration
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks available for benefits eligible positions only:
- Health: Medical Dental and Vision plans available for qualifying staff and family
- Holiday Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10 matched contribution from UAMS
- Basic Life Insurance up to $50000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual preference or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting please contact Human Resources at .
Department:
ICE CORE Clinical Risk
Departments Website:
Summary of Job Duties:
The Patient Relations Coordinator is responsible for investigating patient complaints or grievances addressing staff and leaderships concerns regarding patient complaints or grievances forming appropriate resolutions after careful consideration of all investigative findings and communicating this information timely to patients families and staff.
Qualifications:
Minimum Qualifications:
- Bachelors Degree plus at least three 3 years of experience conflict resolution mediation human relations or other related field
Preferred Qualifications:
- Proficiency in Microsoft Office programs (i.e. Microsoft Word Excel PowerPoint and SharePoint); excellent professional written and verbal communication skills required.
- Proficiency in Electronic medical Records (EPIC)
Additional Information:
Responsibilities:
- Complaint or Grievance Investigation Investigates and evaluates Complaints or Grievances in collaboration with hospital units departments service lines and committees.
- Facilitates resolution of complaints or grievances for Patients & Visitors in coordination with the Patient Relations and Clinical Risk team.
- Documents patient/visitor concerns including synopsis of incident actions taken to resolve and outcome and document in the feedback section of the RL Datix database.
- Composes letters or emails to patients visitors physicians and/or leadership ensuring grammatical accuracy and according to the terms of the UAMS grievance policy.
- Identifies coordinates and collaborates interventions with various units/department to improve outcomes.
- Communicates findings verbally and in writing as appropriate through designated channels while utilizing judgment of urgent need.
- Validates reports and performs checks for data files prior to submission. Consults on solutions initiates corrective action in collaboration with nursing and provides follow up on a regular basis.
- Identifies systems related problems via patient/visitor data/employee data and works collaboratively with physicians administrators and staff to resolve.
- Communicates clearly with patients families and UAMS employees.
- Collaborate with stakeholders (units departments service lines and committees) to emphasize the significant impact of patient relations strategies.
- May be assigned additional duties as needed.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact for any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Preemployment Screening Requirements:
Criminal Background Check
This position is subject to preemployment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential nondiscriminatory manner consistent with state and federal law.
Constant Physical Activity:
Hearing
Frequent Physical Activity:
Manipulate items with fingers including keyboarding Repetitive Motion Sitting Standing Talking Walking
Occasional Physical Activity:
Feeling Grasping Pulling Pushing Reaching Sharps Stooping
Benefits Eligible:
YesRequired Experience:
IC
Employment Type
Full-Time
