Work Schedule

Environmental Conditions

Job Description

Highly motivated confident and naturally inquisitive CSM for our Vantage platform. Track record of supporting accounts in Pharma/Medical Devices/MedTech companies. Working collaboratively with Head of Account Management Account Leaders and the Product team you will utilise established account management and customer success techniques to cultivate strong client relationships encourage commitment to their subscription product and maintain and grow existing business.

Responsibilities Include:

• Ensure that all Vantage clients are provided with core training in accordance with contractual agreements.
• Design develop and implement a Vantage training programme to enhance the skills of clients in using the platform.
• Manage the Vantage support desk adhering to SOPs
• Provide regular updates to clients on the progress of Vantage and its development roadmap
• Develop open and effective channels of communication with each client
• Become a reliable point of contact for key users that is required to establish a strong business relationship
• Listening to and understand client needs and addessing client concerns
• Provide market feedback to the Product Team regarding competitive offerings and client needs or positive testimonials
• Support Account Leaders with the renewals process and account strategies/tactics
• Play an active role in securing upgrade opportunities (additional users modules sites)
• Account Manage at least 2 clients yourself including the renewal process
• Continually develop your own knowledge and skills in line with Vantage product and service lines including all datasets offered as well as maintaining a knowledgeable understanding of developments affecting the healthcare and/or pharmaceutical industry.
• Complete all daily weekly monthly administration in a timely manner as required
• Maintain excellent verbal and formal communication skills critical reasoning skills and the ability to sell & negotiate effectively. Be customerorientated.

Experience:

• Minimum of 2 years of B2B experience in a customer success/client relationship role ideally within the healthcare or pharma industry
• Experience with SAS platform NHS and data analytics
• Experience working with analysing and interpreting NHS datasets such as the Hospital Episode Statistics (HES) data.
• Experience of training users on a SaaS product
• Experience in managing a helpdesk
• Experience or interest in the healthcare and/or pharmaceutical sector
• Track record of delivering upgrades and increasing account value and/or retention rates

Personal skills and qualities:

• Highly approachable manner with the ability to build rapport and relationships with clients quickly and act as the face of the company
• A high level of drive and resilience with an ambitious resultsdriven and selfmotivated personality
• Planning and organisational skills proactive nature
• Great listening skills inquisitive with a desire to learn
• Product and data enthusiast interest in understanding databased solutions
• Excellent communication and exceptional interpersonal skills
• Adaptable to a fastpaced high volume and high velocity sales organisation
• Good IT skills are essential

Education:

• Degree or equivalent ideally in Life Sciences or similar
• ABPI Code of Practice knowledge and exam (ideal but not essential)

Benefits:

We offer a competitive salary and benefits package with clear opportunities for growth andwill have the opportunity to work on multiple projects with some of the industrys leading researchers. Ouroffices boasta fun and collaborative working environment frequent social events and a robust support system. We are committed to providing training and professional development with ample opportunity to advanceforallourstaff.

If you resonate with our core competencies and want to contribute to research and consulting services driven by worldclass science and thought leadership then please submit your application wed love to hear from you.