Credit Support Consultant
Credit Support Consultant
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Job Description
Were Momentum Energy a power company owned by Hydro Tasmania Australias largest generator of renewable energy. Were on a mission to make energy simpler and more human for customers. And it starts with our people: as we grow were nurturing a culture of belonging where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages cultural backgrounds abilities genders and sexual orientations and are happy to adjust our recruitment processes even in ways we may not have thought of reach out to us about any adjustments or support you mayrequire.
What youll do:
Youll be part of Momentum Energys Credit Support team a team that celebrates its achievements and its people. Youll conduct respectful efficient and effective debt minimisation activities.
The key aspects of the role are:
- Managing a portfolio of customers in a fast paced inbound and outbound environment
- Engaging with customers to gain an understanding of their situation and use your keen sense of judgement to negotiate solutions to get them back on track and improve their financial situation
- Investigate and resolve customer issues and disputes by listening and engaging
- Assessing customers for payment support via the Keeping Momentum program and relevant government assistance
- Educating customers to ensure adherence to future obligations
What youll bring:
Youre a great communicator and relationship builder youre passionate about caring for customers and finding solutions that are best for our customers. Youre a selfstarter who is positive optimistic and you pride yourself on delivering exceptional results whilst operating in an ethical personal and professional manner.
It would be awesome if you have:
- Collections experience in the energy industry or experience in a similar credit management role (Banking and Telco)
- Customer service or telesales experience in regulated industries such as Banking Telco and Utilities
- Ability to use multiple systems and multitask whilst displaying attention to detail
- Strong interpersonal and relationship building skills
- High quality communication and negotiation skills
- Proven conflict resolution and problem solving skills
- Versatility resilience and a customercentric mindset
- Demonstrated ability to drive your own productivity back yourself by making decisions
Whats in it for you
Youll work in an incredibly fun and rewarding business that genuinely values its people and customers.
We are super proud of where we work our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment a competitive remuneration package and the opportunity to play a role in Australias renewable energy transformation.
Interested but not sure if you tick enough boxes At Momentum we believe in the power of unique backgrounds and skillsets. And really boxticking is overrated. So even if you feel you dont meet all the requirements listed we strongly encourage you to apply.
For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us ator.
We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant.
Required Experience:
Contract
Employment Type
Full-Time
