Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About Us

Through local expertise and global scale we atGlobal Paymentsdeliver marketleading technology solutions through five regional subbrands Eway EzidebitSentralPigeonhole Software and Storman.

These brands are anchored by Global Payments a Fortune 500 brand and commerce leader powering millions of companies around the world from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values ofPassion Care Accountability Excellence and Ingenuity. Underpinning our values is an unwavering commitment to Diversity Equity and Inclusion woven into our cultural DNA through a multiyear Oceania program focused on two core pillars of action Reconciliation and Gender Equity.

This role is aligned toSentral a proven webbased software solution that seamlessly manages school administration student data and so much more. Our tailormade solutions help administration staff teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2000 schools across Australia.

About the role

Were looking for an experiencedImplementation Leadto guide the successful delivery of our School Management Platform across a diverse client base from independent schools to largescale enterprise and government education customers.

As theImplementation Lead youll oversee the daytoday operations of our Implementation team while also taking ownership of our strategic enterprise deployments. Youll work crossfunctionally with sales product development and executive teams to ensure our clients experience a seamless transition and longterm success with our platform.

Youll lead with insight drive operational excellence and empower your team to consistently meet targets improve processes and strengthen client satisfaction.

You key responsibilities will include:

• Lead and manage the performance of the Implementation team setting clear goals and fostering a highperforming customerfocused culture;

• Oversee complex deployments and enterpriselevel onboarding initiatives ensuring efficient rollouts and positive stakeholder engagement;

• Track and manage implementation revenue resources and forecastingdelivering regular progress and performance updates to leadership;

• Drive the development of solution designs process flows training documents and user manuals to support effective implementation;

• Manage relationships with key internal and external stakeholders resolving escalations and improving overall customer sentiment;

• Introduce and embed scalable repeatable practices across Independent and Department school implementations;

• Promote crossfunctional collaboration with sales development and executive teams to align on project needs and outcomes;

• Support the professional growth of your team through feedback learning and development and ongoing coaching;

• Represent the company and contribute to key onboarding activities change management discussions and executive decisionmaking.

About you

This leadership role is ideal for someone who excels at navigating complex projects developing scalable processes and inspiring teams to perform at their best. You combine strong business acumen with handson implementation expertise and a consultative solutionfocused approach. With a customerfirst mindset and a calm confident communication style youre known for building strong relationships delivering results and maintaining composure even when the pressure is on.

You will also bring:

• Proven experience leading largescale software implementations or rollouts;

• Strategic planning and advisory skills for implementation delivery;

• Minimum 5 years in a leadership role with P&L responsibilities;

• Excellent stakeholder engagement negotiation and consultation skills;

• Strong organisational and multitasking capabilities;

• A qualitydriven customerfirst approach.

Nice to haves:

• Experience in education or technical fields;

• Familiarity with project management methodologies;

• Previous vendorside experience;

• Understanding of financial systems or integrations is a plus.

Please note that you must have:

• Full work rights in Australia

• Ability to obtain a Working with Children Check

• Ability to obtain an Australian Federal Police Check

Salary

• The salary range for this role is $140 000 $145 000 base superannuation.

Our benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self feel supported and nurtured.

We understand the struggle of the juggle the balance of work and personal life can be challenging. So we offer aflexible workingrhythm blending inoffice and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself take advantage of the vast array ofwellbeing resourceswe offer use your breaks and your leave includingBirthday Leave.

We provide a first classemployee assistance programthat offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters plus coaching support for people leaders on wellbeing matters.

We offer18 weeks paid parental leavefor either parent as well as two weeks paid secondary carers leave.

Celebrating together is a big part of our culture and we regularly gather forExtravaganza and Team Appreciation Days plus fun activities brought to you by our social committees.

We like to shout at each other not literally but viaReward and Recognition Programssuch as Shout Outs recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate so we provide twoDays of Serviceeach year to volunteer in a cause that matters most to them.

Other benefits available includesalary sacrificestudy leaveand anEmployee Stock Purchase Plan.

Ready to apply

If this role sounds right for you we invite you to Apply by using the APPLY button. Please note you will be redirected to a Global Payments careers page to submit your application.

For further information please

We respectfully ask that no recruitment agencies contact us regarding this position.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .