Head Waiter

HEAD WAITER

Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions the length of wait recook orders and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements allergies dietary needs and special requests to the kitchen. Inspect the cleanliness and presentation all china glass and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.

Assist management in hiring training scheduling evaluating counseling disciplining and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Reach overhead and below the knees including bending twisting pulling and stooping. Stand sit or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Safety and Security

• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Complete appropriate safety training and certifications to perform work tasks.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
• Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.
• Follow policies and procedures for the safe operation and storage of tools equipment and machines.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools equipment machines or other assets in accordance with company policies and procedures.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests service needs in a professional positive and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Provide assistance to individuals with disabilities including assisting visually hearing or physicallyimpaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).
• Engage guests in conversation regarding their stay property services and area attractions/offerings.

Communication

• Speak to guests and coworkers using clear appropriate and professional language.
• Provide assistance to coworkers ensuring they understand their tasks.
• Talk with and listen to other employees to effectively exchange information.
• Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.

Assists Management

• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

Working with Others

• Support all coworkers and treat them with dignity and respect.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Stand sit or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees including bending twisting pulling and stooping.
• Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance.

General Food and Beverage Services

• Maintain cleanliness of work areas throughout the day practicing cleanasyougo procedures.
• Communicate additional meal requirements allergies dietary needs and special requests to the kitchen.
• Follow appropriate procedures for serving alcohol (e.g. TIPs (Training for Intervention Procedures) CARE (Control Alcohol Risks Effectively).

Assists Management

• Communicate with guests other employees or departments to ensure guest needs are met.
• Ensure staff is working together as a team to ensure optimum service to guests.

Greeting and Seating

• Thank every guest upon departure invite them to return and wish them a fond farewell.

Closing

• Check with captain or supervisor before leaving at end of shift.

Beverage/Coffee Cart

• Inspect the cleanliness and presentation all glass and silver prior to use.

Steps of Service

• Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.