Associate II Technical Service Sales
Associate II Technical Service Sales
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Job Description
CPSG brings a personal approach to business. Our employees whether they work in one of our branches across the country or in our corporate office are dedicated to serving our customers and supplier partners. We are looking for selfmotivated individuals who can work independently but also enjoy working on a team. Passion
leadership initiative problem solving and professionalism are all supplementary factors to your success in these fast paced dynamic positions
This role is in the CPSG Operations function. A successful incumbent is expected to (i) Provide customers with specialized technical assistance related to pre and postsales support for CPSG product lines; participate in standard service offerings and (ii) Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits. Requires Minimum of 1 year in Perimeter Access Control Industry Door Automation or Security Integration (or similar industry) and a minimum of a High school diploma/GED or some college or equivalent experience.
Associate II Technical Service & Sales Overview:
Provide customers with specialized technical assistance related to pre and postsales support for
CPSG product lines; participate in standard service offering
Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
Maintain a high level of customer service while processing orders returns and customer pricing
inquiries across single product lines
Obtain information within CPSGs ERP that fosters a process of customer followup on an asneeded
basis with the necessary information regarding product shipments and pricing orders and return
questions
Leverage resources within CPSGs ERP as well as CPSGs CRM to deliver an exceptional customer
experience from the start to finish of each customer interaction
Verify that orders for parts and service quantities are accurate and matches shipping options to meet
customer expectations
Stay up to date on New Technical Advances and pass them on to inside and outside sales staff
Learn current processes and procedures
Escalate any reported product quality problems and customer complaints
This position requires regular and predictable onsite attendance and the ability to work the particular shift and/or schedule to which you are assigned as well as additional hours as needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across
their teams
Protect CPSGs reputation by keeping information confidential Maintain professional and technical knowledge by attending educational workshops professional publications establishing personal networks and participating in professional societies Contribute to the team effort by accomplishing related results and participating on projects as needed
Associate II Technical Service & Sales Qualifications:
High school diploma/GED or some college or equivalent experience
Minimum of 1 year in Perimeter Access Control Industry Door Automation or Security Integration (or
similar industry
Excellent communication organization and problemsolving skills
Ability to travel up to 10 domestically
Preferred Qualifications: Bachelors degree or vocational certifications Prior Electrical or Mechanical experience
#Lionsite
The pay for this position is $19.24$28.79; base pay offered may vary depending on a number of factors including but not limited to the position offered location education training and/or experience. In addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
This position is eligible for participation in a shortterm incentive plan subject to the terms of the applicable plans and policies.
We offer a full complement of employee benefitsincluding:health dental and vision insurance HSA/FSA longterm and shortterm disability company paid life insurance wellness incentives 401k and vacation/PTO. To learn more about our culture watch this threeminute video to learn more: Products Systems Group a subsidiary of Chamberlain Group company wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers via email or phone or other methods.
Required Experience:
IC
Employment Type
Full-Time
