Senior Functional Support Engineer
Senior Functional Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
#BETHEDIFFERENCE
If making a difference matters to you then you matter to us.
Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. Were innovators with impact. We provide expert software & information solutions that the worlds leading professionals rely on in the moments that matter most.
Youll be supported by collaborative colleagues who share a purpose. We are 21000 people unique in our dreams life stories abilities and passions who come together every day with one ambition: to make a difference. We do our best work together connecting to create new innovations with impact.
In the Senior Specialist role youll take on more complex functional support tasks playing a significant role in problem resolution and process improvement on the OneSumX for Basel applications (COREP IRRBB) solutions.
You will proactively address customer needs with a higher level of independence ensuring that challenging technical issues are resolved effectively. Your expertise will be crucial in maintaining high levels of customer satisfaction and operational efficiency.
Responsibilities:
Resolve advanced functional issues independently or with minimal supervision
Provide indepth functional support and problem resolution to customers
Lead the troubleshooting repair and maintenance of products
Mentor and support junior support specialists
Analyze customer feedback to identify trends and recommend improvements
Develop and improve internal support processes and tools
Coordinate with engineering teams to resolve productrelated issues
Provide input on product functionality and user experience improvements
Create detailed technical documentation for complex issues
Collaborate on special projects aimed at improving support services
Requirements:
Bachelors degree (BA or BSc) in Economics or Finance with specialization in Banking Capital Markets
Experience: 35 year in a similar role Mathematical and statistical proficiency
Knowledge: advanced understanding of financial concepts and banking instruments
Good knowledge of Excel
Advanced level of English; Other languages are considered an asset
Personality / Personal traits:
Organization: Personal organization is a major factor in your success in the Support domain. It comes beside support team methodology
Writing capacity: Ability to describe a concern (issue enhancement Knowledge Base article mails in a clear accurate and synthetic style
Team player
Persevering: some issues may require repetitive trials & tests
Excellent communication (written and oral) and interpersonal skills
Responsible methodical and organized
Selflearner
Assertive being able to make expert decisions based on personal judgement
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
Senior IC
Employment Type
Full-Time
