Solutions Engineer
Solutions Engineer
Posted on :
19-04-2025
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1 Vacancy
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Job Description
ABOUT US
At Xsolla we believe that great games begin as ideas driven by the curiosity dedication and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles with offices in Berlin Seoul and beyond we partner with industry leaders like Valve Twitch and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies offering more than 700 payment methods in 130 currencies.
Longevity Opportunity Vision Enjoy the game!
ABOUT YOU
We are seeking a Solution Engineer to join our fastgrowing global organization. This is a customer engagement role and is a vital crossfunctional position ideal for someone who can work seamlessly across engineering operations customerfacing teams and the customer. This role requires strong technical understanding and excellent communication skills.
As a Solution Engineer you will engage with the customers technical team to solve their challenges from a technical side. You will work closely with the Customer Success Manager and Customer Integration Manager. You will help them in solving customer integration and launch problems. This includes taking ownership of customerrelated technical issues and escalations as well as coordinating internal launch announcements to ensure operational readiness and support.
Youll play a key role in translating technical details into clear communication balancing customer needs with internal delivery timelines and upholding high standards of operational excellence. This role works very closely with the engineering team to understand the platform APIs and the roadmap.
RESPONSIBILITIES
- Passion for technology and customer obsession are key for success in this role
- Serve as the technical lead for key customers managing onboarding integration and ongoing success activities.
- Partner closely with the core engineering team and product teams to understand the product architecture APIs features and how they map to customer needs.
- Own and manage customer product launches ensuring all technical components and dependencies are delivered smoothly.
- Partner closely with customer success managers to ensure all technical issues are making progress blockers are being addressed and resolutions are happening to ensure seamless communication and build customer trust.
- Lead structured and timely followups ensuring all technical action items are tracked documented and delivered.
- Act as a bridge between technical teams and nontechnical stakeholders clearly communicating between customer needs.
- Anticipate and manage stakeholder expectations escalate risks early and proactively resolve potential issues.
- Regularly share customer feedback and pain points with product development teams to improve products and make the customer journey easy.
REQUIREMENTS
- Bachelors degree in Engineering Computer Science or a related technical field.
- 35 years in a technical customerfacing role (e.g. Solution engineer sales engineer or technical evangelist).
- Solid understanding of technical systems software infrastructure and operational workflows.
- Excellent communication skills both written and verbal with an emphasis on clarity structure and accountability.
- Proven ability to coordinate across multiple departments manage competing priorities and deliver results in a structured and timely manner.
- Selfstarter with a collaborative mindset and a proactive cando attitude.
- Experience working in global multicultural environments and across time zones.
NICE TO HAVE
- Background in B2B SaaS enterprise platforms or infrastructurefocused products.
- Familiarity with APIs cloud infrastructure AI tools and technologies.
- Experience with Agile methodologies and tools such as Jira and Confluence.
- Experience supporting multiregion deployments or customer launches.
- Strong English communication skills.
Benefits:
We are passionate about fostering a supportive environment for our team so we prioritize the physical mental and emotional wellbeing of our employees and their families through a comprehensive Benefits Program. This includes 100 companypaid medical dental and vision plans unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities we ensure that our team thrives both personally and professionally. Together were not just building a business; were cultivating a community that values creativity collaboration and the transformative power of play.
By submitting the following job application form you consent to Xsolla processing your data for careerrelated inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to
Employment Type
Full Time
Key Skills
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