I - Cloud Support Engineer I - Developer and Mobile Services DMS fluent in Mandarin AWS AWS Support Engineering

Amazon Web Services AWS Support
Amazon Web ServicesAWS


Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications. As a Cloud Support Engineer you will act as the Cloud Ambassador across all the cloud products arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies Do you have an interest in helping customers understand application architectures and integration approaches Are you familiar with best practices for applications servers and networks Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization
If you fit the description you might be the person we are looking for! We are a group of smart people passionate about cloud computing and believe that world class support is critical to customer success.

Key job responsibilities
AWS




Amazon Web Services
AWS



AWS

What do you face working at AWS
You face exciting new challenges every day and your responsibilities are as follows:
Learn and use groundbreaking technology.
Apply advanced troubleshooting techniques to provide unique solutions to meet the specific needs of customers.
Connect with renowned engineers from around the world.
Work with the Amazon Web Services team to help reproduce and resolve customer issues.
Use your extensive customer support experience to provide feedback to the internal AWS team to help improve service levels.
Facilitate communication with customers when important events occur.
Drive projects that improve supporting related processes and customer technical support experiences.
Write tutorials howto videos and other technical articles for the developer community.
Address critical customer issues that can be extremely complex involving multiple AWS services.

About the team
A day in the life
AWS Support Engineering is a customerfacing global organization that provides technical support to our customers as well as our internal teams. As a member our team you will be at the forefront of this transformational technology operating on a followthesun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

1 years of software development or 1 years of technical support experience
Experience troubleshooting and debugging technical systems

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Fluency in both written and verbal Mandarin
1 year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems
Bachelors degree in Information Technology Computer Science Engineering Mathematics or equivalent technical discipline.



// Hadoop
Linux/Windows
/
Lambda API gateway

MS or PhD in related field
Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
Demonstrated expertise in systems administration (Linux/Window) network administration database administration
Experience in programming and/or managing full application stacks from the OS up to custom applications
experience in Lambda API gateway and message service

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.