Parttime role
MondayFriday 3:30pm 6pm
Greets and registers patients. Answers telephone calls schedules appointments and pulls and files medical charts when indicated.
Essential Functions:- Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic insurance and physician information on registrations.
- Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
- Screens registrations to ensure insurance precertification and physician referral requirements are met. Instructs customer on requirements.
- Assists in identifying selfpay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
- Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
Education Requirement:- High School Diploma or equivalent required.
- Associates Degree preferred.
Licensure Requirement:(not specified)
Certifications:CPR certification (based on position and as determined by manager).
Skills:- Demonstrated computer skills with the ability to navigate most current technology systems.
- Strong administrative skills.
Experience:One year of health care experience preferred.
Physical Requirements:OCCASIONALLY: Blood and/or Bodily Fluids Driving motor vehicles (work required) *additional testing may be required Lifting / Carrying: 010 lbs Lifting / Carrying: 1120 lbs Loud Noises Pushing / Pulling: 2640 lbs Pushing / Pulling: 4160 lbs Reaching above shoulder Squat/kneel
FREQUENTLY: Bend/twist Biohazard waste Patient Equipment
CONTINUOUSLY: Audible speech Chemicals/Medications Color vision Communicable Diseases and/or Pathogens Computer skills Decision Making Depth perception Flexing/extending of neck Hand use: grasping gripping turning Hearing acuity Interpreting Data Peripheral vision Problem solving Pushing / Pulling: 025 lbs Repetitive hand/arm use Seeing Far/near Sitting Standing Walking
Additional Physical Requirements performed but not listed above:Able to multitask within in a stressful environment.
Accountability Working Knowledge (Meets Expectations) C102 CardioPulmonary Resuscitation (CPR) Various Issuers Customer Interaction Working Knowledge (Meets Expectations) Flexibility and Adaptability Extensive Experience (Meets Expectations) High School/GED NCH Core Values Basic Understanding (Meets Expectations) Oral Communications Working Knowledge (Meets Expectations) Patient Registration Working Knowledge (Meets Expectations) Problem Solving Working Knowledge (Meets Expectations) Service Excellence Working Knowledge (Meets Expectations) Tolerance for Ambiguity and Stress Extensive Experience (Meets Expectations)
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet