Development Services Technical Specialist 12 months secondment fixed term

Together we are Trusted to Serve Scotland.

Its not every job where you make a difference for the people of Scotland. But its whats behind every job here. Our work keeps Scotlands water flowing from reservoir to tap and from sewer to treatment plant.

Do your bit by joining our Development Services team as a Development Services Technical Specialist 12 months secondment/ fixed term).

What youll do

Youll be responsible for ensuring that an excellent endtoend customer experience is delivered with a focus on the delivery of new development water infrastructure. This includes the delivery of planned as well as reactive activities to ensure Scottish Waters customers receive a worldclass service.

As we aim to reach our goal of being Scotlands most trusted and valued business you will be liaising with internal and external stakeholders and development consultants during the installation phases of new developments and ensuring the protection of the existing public water infrastructure and public health in accordance with Scottish Water policy. We aim to provide this excellent customer service to the development community across Scotland by treating and recognising all our customers as individuals.

Youll provide fast and accurate technical advice on water and waste water infrastructure and guidance to customers and stakeholders adapting your delivery based on your customer type.

Reviewing and auditing technical design submissions will also be part of your role ensuring compliance with current legislation standards and specification.

Youll manage both internal and external stakeholders working collaboratively as One Scottish Water. Youll also navigate customer expectations within regulatory and legislative frameworks including the Health and Safety at Work Act and Water (Scotland) Act all while meeting agreed KPIs and SLAs.

What youll bring

Bringing a strong track record in customer service excellence youll have a background in customer service or technical expertise such as water and wastewater design. Youll be confident in providing clear verbal and written reports and have a solid understanding of relevant regulations and legislations including the Sewerage (Scotland) Act the Water (Scotland) Act and health and safety requirements.

A HNC or HND in an engineering subject would be desirable.

Looking out for you

While the work we do is important we know its not the only thing that matters. Thats why we make sure you have everything you need to find a good worklife balance.

Youll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have familyfriendly policies around adoption maternity and parental leave. And for the everyday We embrace flexible working.

For your future theres our pension (the knowwhatyoullgetwhenyouretire kind) as well as life assurance.

As for some nice extras You can expect an annual company bonus. Not to mention access to SW Splash handy rewards that can save you money on holidays bills and shopping.

The notsosmall print

This role will be a Grade 6. If youre new to Scottish Water youll join us on a starting salary of 33560. Performancedriven pay progression would then allow you to move through the range to a maximum of 44140.

If youre interested in this role or know someone else who might be well be accepting applications until midnight on 29th April.

Job offers at Scottish Water are conditional and will be confirmed on completion of our preemployment screening e.g. referencing criminal record checks license checks etc. Screening is conducted on our behalf by a third party and must be completed before your start date. Dont worry well only start these checks once youve accepted an offer.

A few final things worth knowing

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If youre interested in this job but dont tick all the boxes apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So dont rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!. Were also aware that some people might be experiencing temporary challenges because of life events like menopause. Were very used to making adjustments so please dont be afraid to ask.

As part of our commitment to developing a flourishing Scotland its important that all our employees are Scottish taxpayers. If you join us your home address will need to be in Scotland. If you dont already live here youll need to commit to moving here within your first three months.

Finally (finally! candidates who havent submitted an application in the last 12 months will have their records removed from our recruitment database. You wont need to do anything. Your data will be automatically deleted.

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