Operations Services Specialist I
Operations Services Specialist I
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$ 45089 - 50099
1 Vacancy
Job Description
For over 89 years we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest exclusive firefighter credit union in the nation with over $2.0B in assets we serve over 64000 members in more than 1000 fire departments.
Currently we have an immediate opening for a Operations Services Specialist I to join our team! The Operations Services Specialist I is responsible for supporting members and all Credit Union departments by processing account transactions managing member accounts researching member and bank inquiries. By interfacing with members by mail or phone the specialist assists members by identifying financial needs and recommending appropriate FFCU products and services.
Primary Responsibilities:
- Processing daily incoming and outgoing mail which includes picking up and dropping off mail at the post office.
- Processing levies and subpoenas in accordance to established timeframes.
- Researching general inquiries from members and third parties (e.g. shared branches).
- Processing wire transfers.
- Processing and managing member accounts (including dormant inactive deceased) and related transactions such as deposits (e.g. savings and checking) investment accounts (e.g. Certificates IRAs Trusts) account changes and transactions (e.g. membership changes).
- Scanning membership documents and adhering to the credit unions record retention policy and procedure.
- Recommending FFCU financial products and services to members to meet their individual needs
Basic Qualifications:
- Education: High school diploma or GED
- Experience in one or more of the following: banking call center and/or in a sales position. Minimum one year experience at a bank/credit union
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race color religion age gender marital status physical or mental disability medical condition pregnancy sexual orientation gender identity or expression national origin veteran status genetic information or any other status protected under federal state or local law. Firefighters First Federal Credit Union is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources at.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
