Customer Service Manager
Customer Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Casumo where you are invited to be your authentic YOUMO!
Company Overview:
Welcome to Casumo your passport to a world of fun excitement and responsible gaming. Were an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce A blend of innovation security and a dash of playful charm.
Nowadays were on the hunt for a dynamic and strategic Customer Service Manager!
Position Overview:
Were on the lookout for a Customer Service Manager to join our vibrant Macedonian hub. If youre passionate about people driven by data and excited by the potential of AI to make support smarter this ones for you. Youll lead a team of rockstar customer service agents ensuring Casumos players get fast friendly and flawless support around the clock.
Responsibilities:
Leading and mentoring a highperforming team of customer service agents
Monitoring KPIs and identifying trends to continuously improve service quality
Driving AI implementation to streamline workflows and enhance agent efficiency
Collaborating crossfunctionally with Tech Product and Compliance teams
Developing new tools support processes and best practices to elevate the player experience
Being the voice of the player sharing insights pain points and ideas with the wider business
Requirements:
2 years experience in an online customer service environment
Proven experience in AI implementation or automation within a support function
Strong leadership and team management skills
Datadriven decisionmaker with a problemsolving mindset
Excellent communication in English (written & spoken)
Experience in the iGaming industry is a huge plus
Think were a good match Apply now!
The Perks (Macedonia Office)
Being a part of the Casumo group provides an unparalleled experience. Youll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that youll enjoy:
Private health insurance
Wellness incentives including a fitness allowance and mental wellbeing services
2 weeks Work From Anywhere 10 days) increased to 4 weeks 20 days) after longer duration of employment within the Company: explore the world while working remotely
Office lunches three times per week
Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
A range of training courses known as Casumo College for continuous learning and growth
Social events for building strong relationships with colleagues from all across the organisation
Our ABC values:
ASPIRE
At Casumo aspire means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions and comfort zones are out of bounds. Mediocrity Left behind. Our mantra Dream big aim high and always be ready for the next adventure in innovation.
BELIEVE
Belief at Casumo isnt just a feelgood sticker; its the glue that binds us. Turning me achievements into we victories were a tightknit crew of dreamers doers and relentless supporters. With a highfive arsenal and a trusty cheerleading squad were on a mission to prove that together were not just strong; were Casumo strong.
CARE
Care is our secret ingredient the cherry on top of our game. Its not only about ensuring our players have a blast (responsibly of course); its about weaving a fabric of support so tight even the toughest challenges cant tear us apart. From tailoring player experiences to being there for each other were all about creating memorable moments.
Employment Type
Full Time
