Seller Management Expert SME
Seller Management Expert SME
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Job Description
About Us: At ShopDeck we help ecommerce merchants set up and manage their D2C (DirecttoConsumer) storefronts profitably. With an allinone software solution that integrates storefront management shipping marketing and communications we empower businesses to sell smarter and more effectively just as easily as they would on ecommerce marketplaces. Our goal is to democratize D2C selling for all not just venturefunded brands.
The Role: We are looking for a Seller Management Expert (SME) to join our growing team. As an SME at ShopDeck you ll be the backbone of our customer support ensuring our clients receive topnotch service and support for their D2C business needs. You will help resolve issues assist with shipment tracking analyze customer interactions and collaborate with internal teams to optimize merchant profitability.
A Day in the Life:
- Shipment Assistance: Track shipments address delivery inquiries and resolve any issues related to deliveries.
- Issue Resolution: Investigate and resolve issues like missing or damaged packages transit delays and delivery exceptions.
- Customer Support via Ticketing: Manage customer tickets through our system ensuring timely and effective resolutions.
- Process Improvement: Analyze customer interactions and offer insights to improve internal processes and customer satisfaction.
- Collaboration: Work closely with internal teams to maintain and improve client accounts ensuring high standards of service.
Ideal Candidate:
- Excellent Communication Skills: Strong verbal and written skills for clear customer interactions.
- CustomerCentric: Deep understanding of customer needs and ability to resolve issues swiftly in a fastpaced environment.
- ProblemSolving: Ability to analyze complex issues identify root causes and provide effective solutions.
- Time Management: Organized with the ability to prioritize and manage multiple tasks.
- Flexibility: Willingness to adapt to a flexible work schedule including weekends and holidays when necessary.
- CRM Experience: Familiarity with CRM software (e.g. Salesforce) is a plus.
What We Offer:
- Attractive Compensation: Competitive pay and benefits.
- Medical Coverage: Comprehensive health insurance for you and your loved ones.
- Growth Opportunities: Join a fastgrowing company with unmatched opportunities to learn and progress in your career.
- Collaborative Culture: Work closely with senior leadership and be part of strategic decisions.
- Innovative Environment: Your ideas matter! Contribute to shaping our services and products.
Join Us: Be part of a company that s changing the way merchants do business! If you re passionate about customer service and eager to grow in the ecommerce space we d love to hear from you.
Equal Opportunity Employer: We encourage applicants from all backgrounds to apply.
How to Apply: Apply by clicking on apply button and filling the required questionnaire.
Thanks
Aditya Narayan
Lead TA & HR Ops
ShopDeck BTS
hindi speaking,analytical skills,customer support,seller support,e-commerce,seller management,problem solving,time management,crm experience,operations support,communication,communication skills,vendor support,excel,problem-solving
Employment Type
Full Time
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