Customer Service Executive
Customer Service Executive
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Job Description
Key Responsibilities:
Serve as the primary point of contact for customers regarding shipment status documentation and service support.
Coordinate with internal teams (operations transport warehouse customs) to ensure timely and accurate delivery of goods.
Track shipments and proactively communicate updates or delays to clients.
Handle and resolve customer complaints or servicerelated issues efficiently and professionally.
Maintain accurate records of customer interactions transactions and feedback.
Prepare and share shipping documents (invoice packing list AWB B/L etc. as per requirements.
Ensure adherence to company and regulatory standards in all communication and processes.
Support account managers and sales teams with customerrelated data and reports.
Suggest improvements to enhance customer satisfaction and operational efficiency.
Requirements
Qualifications & Experience:
Bachelors degree in Business Administration Logistics Supply Chain or related field
1 4 years of experience in a customer service role preferably in logistics freight forwarding or shipping
Proficiency in MS Office (Excel Word Outlook)
Communication Skills,Customer Service Executive,Customer Relationship Executive
Employment Type
Full Time
