Process Excellence Specialist
Process Excellence Specialist
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Job Description
Job Summary:
We are looking for a detailoriented and dynamic Product Specialist to oversee the maintenance of essential productrelated documentation analyze quality assurance data and support training initiatives. This role is crucial in ensuring that internal teams and clients have access to accurate product information while facilitating effective training sessions to maximize performance and product knowledge. The ideal candidate is highly organized analytical and skilled at delivering impactful training and support.
Responsibilities:
- Maintain and update Standard Operating Procedures (SOPs) to ensure accuracy and relevance.
- Manage and revise clientspecific Policies & Procedures (P&P) documents and FAQs.
- Analyze quality assurance data to identify trends and determine training needs.
- Conduct refresher training sessions for existing employees based on training need analysis.
- Lead new hire training programs to ensure team members are fully prepared for production by the end of training.
- Act as the primary point of contact for productrelated inquiries supporting sales and customer service teams with expert insights.
- Develop and deliver engaging product presentations training sessions and demos for internal teams and clients to enhance understanding and adoption.
Qualifications :
- Experience in product management training or quality assurance analysis.
- Strong attention to detail to maintain accurate documentation and identify quality gaps.
- Proficiency in training development and facilitation for both new hires and existing employees.
- Excellent communication and presentation skills for client and internal training sessions.
- Ability to analyze data and trends to make informed recommendations for improvements.
Additional Information :
PERKS OF WORKING AT ALTISOURCE
Prosperity
- Competitive base salaries we believe the top talent deserves the top dollar!
- 401k plans with company matching we want to empower you to foster your career and prepare for retirement
Good Health
- Comprehensive Medical Dental and Vision insurance plans
- Taxfree Flexible Spending Account
- Life insurance shortterm and longterm disability
...And Happiness!
- Paid holidays plus 19 days of accrued PTO for a total of 28 paid days off per year
- Free snacks drinks and coffee
- Lots of employee engagement activities both offsite (examples include family cricket/football games annual company celebrations and happy hours) and onsite (examples include office stress buster events holiday parties and quarterly Living our Values celebrations)
- Opportunities for you to join our community service initiatives including Habitat for Humanity
Are you up to the challenge Apply today!
Got a question Contact our Talent Acquisition Team at .
At Altisource we value diversity and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
