Service Desk Engineer

Shawbrook is a new type of specialist financial services company combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge they are the life force of our business.

Were looking for a Service Desk Engineer to join our friendly highperforming frontline team. Youll be the first point of contact for all IT queriesfrom password resets to Active Directory accessso confidence calm under pressure and strong communication are essential.

Whether youre unlocking accounts onboarding new starters or helping with daytoday tech issues your work keeps the business running smoothly. Youll learn loads on the job and gain exposure to areas like Infrastructure Deskside Support and InfoSec.

What youll do:

• Deliver fast friendly 1stline support
• Manage tickets in line with SLAs
• Work handson with Active Directory
• Uphold compliance in user access & offboarding
• Escalate where needed and follow process to a T

Core skills youll bring:

• Active Directory knowhow
• Great communication & customer service
• Sharp eye for detail and process accuracy

This is an ideal role for someone early in their IT career whos eager to grow learn and make a real impact. Youll work closely with senior engineers and a supportive manager who values your input.

Additional Information :

Your Wellbeing We take your health and wellbeing very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.

• Minimum of 25 days holiday per year
• Option to buy or sell holiday days through our flexiholiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution Were focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Remote Work :

No

Employment Type :

Fulltime