Operations Program Manager - Member Customer Success Enablement
Operations Program Manager - Member Customer Success Enablement
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Job Description
The role will be based out of Chicago New York San Francisco or Sunnyvale.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
LinkedIn is looking for an Operations Program Manager to lead the strategy and of how we operationalize our LinkedIn Member and Customer Success (MCS) GotoMarket Enablement (GTME) teams work. The successful candidate will be a strong leader with exceptional skills in operational excellence business acumen and communication. This candidate has experience using data and insights to make strong recommendations and will connect the dots between our business priorities to our enablement strategy. They will partner closely with the MCS Leadership team and crossfunctional leaders and the GTME Center of Excellence (COE) which creates sales enablement programs that scale across LinkedIns entire Global Business Organization (GBO).
Key responsibilities:
- Prepare and deliver a comprehensive strategy leveraging data for senior leadership focusing the ROI on key enablement programs
- Use problemsolving skills to logically structure ambiguous problems conduct datadriven analysis extrapolate key insights and deliver recommendations in a matrixed decisionmaking environment
- Identify potential opportunities to address with the key business stakeholders or within GTME and recommend a solution to maximize efficiency
- Innovate operational processes based on our evolving business requirements and develop a scalable approach to define the enablement roadmap and the roles and responsibilities to bring it to life
- Identify influence and drive evolutions of our change management and measurement strategies in partnership with the COE understand and identify inputs we can influence via enablement to drive desired outcomes (e.g. reducing time to value churn escalations etc.
- Ensure effective change management and communication strategies areestablishedacross programs to ensure buyin and clearly definehow well driveaccountability
- Connecting the dots between different teams and crossfunctional groups in a matrixed organization to recommend processes that will help us achieve our goals
- Some travel will be required (up to 15
Qualifications :
Basic Qualifications:
7 years of experience in sales and/or postsales enablement operations consulting program management or change management.
Preferred Qualifications:
- Bachelors degree
- Proven record of accomplishment of working effectively across all levels and functions of an organization inclusive of VP leaders at a large organization
- Proven experience in partnering with crossfunctional leaders to roll out large complex and cross functional programs
- Experience with change management and leading organizational transformation
- Prior work experience at a management consulting company
- Confidence in effectively leveraging data and insights to inform enablement programs and strategies
- Experience with GTM specifically postsales functions; customer support customer success scaled success services processes customer experience methodologies and skills
- Ability to learn quickly in a dynamic and collaborative environment
- Proficient negotiating with stakeholders to ensure process changes and system requirements address customer needs
- Strong ability to simplify complex problems
- Excellent written and verbal communication skills
Suggested Skills:
- Program Management
- Change Management
- Stakeholder Management
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $112000 to $182000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disabilityrelated limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However nondisability related requests such as following up on an application will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by LinkedIn or (c) consistent with LinkedIns legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor LinkedIn follows the Pay Transparency and nondiscrimination provisions described at this link: Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
