Call Centre Operator

The Operator for the Call Centre is the link between the customer and the support areas in the delivery of prompt efficient customerfocused service. The incumbent will perform and coordinate a variety of duties related to office administration scheduling and dispatch of service requests.

• Schedule nonurgent patient transport appointments with designated transport partners 
• Notify nursing and call centre team of any changes in schedules and delays
• Utilize desk phone to communicate effectively with all on route drivers 
• Identify all drivers active on routes are on time to ensure patient satisfaction 
• Manage and pull a variety of reports as per the managers directive 
• Answer phones and email correspondence in a professional and courteous manner 
• Take responsibility for the Emergency Response Plan in the event of a mechanical shutdown or serious collision
• other duties as assigned
• Demonstrates active personal customer involvement; visibility; openmindedness.
• Offers professional service to facility staff internal and external customers and suppliers.
• Promotes team orientation effective communication and accountability. Maintains confidentiality and integrity.
• Coordinates and promotes the effective operations of the daily office activities including the input of payroll.
• Greet incoming calls by the use of phone etiquette standards to accurately dispatch calls to the designated service areas.
• Maintains effective hospital/facility relationships and communication to provide the excellent quality of service to the Hospital and Community
• Complies with organization department specific and Human Resources policies and procedures. Possesses awareness of and willingness to learn about current regulatory agency/accreditation requirements and guidelines.
• Initiates and processes data input for Environmental Services  Plant Operations and Maintenance Biomedical Engineering Linen Distribution Safety/Security Materials Management and Transport requests in a prompt turnaround time.
• Ongoing learning and actively providing feedback on best practice.

Qualifications :

• Postsecondary education or experience in a comparable position preferred.
• Computer skills and proficient keyboarding with typing skills of 40 wpm is essential (Microsoft Office with particular attention to Excel and Word PowerPoint Meditech Internet etc. and continuous learner.
• Exposure to a computerized maintenance management system including the generation of unscheduled and scheduled work orders.
• Experience in purchasing and supply chain management an asset. 
• Excellent organizational skills along with flexibility of shift changes.
• Ability to remain focused in high stress situations.
• Extraordinary customer service transferable skills with both verbal and written communication skills.
• Selfdirected and able to govern with minimal supervision.
• Versatility and reliability within a multidisciplinary department.
• Healthcare environment experience and medical terminology is an asset.
• Must be able to meet the physical demands of the position.
• Satisfactory employment and attendance record required.
• Postsecondary education or experience in a comparable position preferred.
• Computer skills and proficient keyboarding with typing skills of 40 wpm is essential (Microsoft Office with particular attention to Excel and Word PowerPoint Meditech Internet etc. and continuous learner.

• Exposure to a computerized maintenance management system including the generation of unscheduled and scheduled work orders.
• Experience in purchasing and supply chain management an asset. 
• Excellent organizational skills along with flexibility of shift changes.
• Ability to remain focused in high stress situations.
• Extraordinary customer service transferable skills with both verbal and written communication skills.
• Selfdirected and able to govern with minimal supervision.
• Versatility and reliability within a multidisciplinary department.
• Healthcare environment experience and medical terminology is an asset.
• Must be able to meet the physical demands of the position.
• Satisfactory employment and attendance record required.

Additional Information :

Hours:  Monday to Sunday; Days; 7.5 hour shifts (Hours subject to change based on operational requirements)

Salary: $23.20 to $ 28.96 per hour

Date Posted:  April 17 2025

Internal Applicants Due By:  April 24 2025

REF2068Y

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity equity and inclusion throughout our operations policies and culture. If you are passionate about what you do motivated by a job well done and as committed to excellence quality and patient satisfaction as we are wed like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities.  In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation we will work with you to meet your accommodation needs to ensure your equal participation.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare.  Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Remote Work :

No

Employment Type :

Fulltime