Complaints Fraud Case Handler
Complaints Fraud Case Handler
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Salary Not Disclosed
1 Vacancy
Job Description
As a Case Handler you will handle and resolve UKI complaints and Victims of Fraud (VOF) cases. Reporting into the Customer Relations department you will be responsible for endtoend handling case management and delivering performance and regulatory expectations whilst providing excellent experiences and good outcomes for our customers.
Manage and resolve complaint and VOF cases keeping the relevant partners and customers/clients informed throughout the journey.
Achieve set KPIs.
Deliver a great customer experience by remaining curious about customer needs and trying your best to deliver great customer outcomes.
Working with partners in service of providing efficient and good outcomes for our customers.
Handle Executive Complaints/queries and ensuring customer contact is maintained with agreed timelines.
Responsible for always following Salesforce and Sherlock system principles.
Report any potential business and regulatory concerns or potential breaches following company process.
Qualifications :
Previous Customer Service Experience
Effective communication across all contact mediums with empathy authenticity assertiveness warmth sincerity knowledge and accuracy.
Manage own development to support multiple products and services.
Ability to work in and enjoy a flexible collaborative environment under limited supervision whilst maintaining exceptional standards.
Ability to work to a high standard within remote environments (i.e. Homeworking) and across multiple contact channels.
Understand your impact on others and can use this to demonstrate positive influential behaviours.
Contribute to a culture that achieves goals delights customers and ensures customer advocacy is at the heart of everything we do.
Internal Grade F
#LIHybrid
Additional Information :
Benefits/Perks:
Hybrid working after completion of training 2 days per week office based (Wednesday & Thursday) Nottingham based
Great compensation package and discretionary bonus plan
Core benefits include pension bupa healthcare sharesave scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25 Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
