- Assist customers who purchase material at the Profit Centre
- Research product for customers and provide recommendations on our assortment of product
- Enter pick and pack sales orders generated at the counter shipping or city call
- Drive sales growth through ownership of counter merchandising product promotion and generate leads for the Outside Account Manager while networking with customers at the counter
- Maintain and clean the counter area including any merchandising displays aisle maintenance
- Inform the buyer when stocks levels are low
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find a solution for customer concerns and complaints
Qualifications :
- Plumbing knowledge
- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 3 years of experience with customer service or counter sales
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers vendors and teammates
- Ability to learn and operate the applicable software system used to process orders
- Experience working in a fastpaced environment
- Intermediate math skills with a strong attention to detail
- Ability to learn how to operate material handling equipment
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
Additional Information :
- Plumbing and heating product knowledge.
- Salary Range: $40000 $50000
EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.
Remote Work :
No
Employment Type :
Fulltime