Traffic Monitoring Operator I

AECOM is seeking Traffic Monitoring Dispatcher(s) based in Pompano Beach FL for the Florida Turnpike Enterprise.  The starting pay will be $19.10 hr.

The Traffic Monitoring Dispatcher position involves working with multiple software platforms and webbased applications to carry out various tasks. Traffic Management Center (TMC) Dispatchers are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries and facilitating effective communication coordinating and collaborating with other staff Florida Department of Transportation (FDOT) personnel and other partnering agencies.

ABOUT THE OPPORTUNITY

The TMC in Pompano Beach FL houses a 24/7/365 program that provides incident management dispatching and traveler information services for Floridas roadways. AECOMs operations team works in shifts at the TMC facility constantly monitoring and responding to changing traffic conditions and their effects on safety while maintaining direct communication with motorists first responders FDOT staff and mobility stakeholders of FDOT. 

For a virtual look at AECOM TMC operations please copy and paste the following link into your browser address bar:  AECOM TRAFFIC 360

The routine responsibilities of this position include but are not limited to:

TECHNICAL RESPONSIBILITIES:

• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways such as surveillance cameras dynamic message signs and ramp meters located on freeway entrance ramps.
• Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety such as motorist assists traffic crashes debris removal abandoned vehicles stalled vehicles maintenance activity and construction activity.
• Log potential and confirmed events that impact traffic flow and safety using software applications including traffic lane and road shoulder closures related to construction and maintenance activity.
• Dispatch Road Ranger Safety Service Patrol Operators who provide roadside services on freeways in the South Florida region related to traffic crashes and roadway hazard events.
• Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens public safety partners or FDOT personnel.
• Monitor softwaregenerated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary.
• Monitor weather conditions for potential and observed effects on traffic flow and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather.
• Coordinate and collaborate with FDOT signal personnel which is the program tasked with performing FDOTs traffic signal management services.
• Update information on FDOTs traveler information website
• Participate in technical and customer service training and certification activity as required by the program.
• Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program.
• Perform routine updates of asset records equipment and contact lists.

COMMUNICATION RESPONSIBILITIES:

• Perform communication tasks consistent with the programs high level of customer service expectations and training.
• Dispatch and communicate with road rangers using programdirected radio and phone communication protocols.
• Communicate with appropriate local agencies authorities and RISC wrecker companies to effectively monitor and clear traffic incidents.
• Answer phone calls and provide information or assistance to motorists FDOT personnel or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate.
• Answer phone calls for FDOT statewide maintenance staff outside of business hours; and dispatch the necessary personnel.
• Communicate via radio/phone with law enforcement ambulance fire department and towing service staff and provide clear and accurate information regarding traffic incidents and the response required.
• Communicate via radio/phone with Department personnel statewide including FDOT Maintenance and Construction personnel FDOT Traffic Operations management FDOT management and Federal Highway Administration staff as appropriate to provide clear and accurate information regarding incidents traffic road maintenance and construction activity and related weather conditions.
• Perform written documentation of activity and communication in a clear concise and complete manner.

Qualifications :

Minimum Requirements:

• High School Diploma or GED.
• Must be able to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems such as CCTV camera displays ramp meters law enforcement radio broadcasts answering/responding to calls and communicating with other staff or partnering agencies.
• Ability to operate software platforms and webbased applications.
• Must pass a state and federal criminal history/security background check
• Must pass a preemployment drug screen.

Preferred Qualifications:

• Previous experience working in a call center customer service 911 Operator or dispatching environment
• Demonstrate ability to meet a high level of customer service expectations
• Ability to work calmly and professionally in a fastpaced highpressure environment
• Previous experience working in a position that includes heavy telephone radio and computer usage
• Effective oral and written communications skills for inperson radio and phone conversations
• Ability to interpret or understand geographic information portrayed on a map and mapbased applications
• Knowledge of interstates and state routes throughout Florida with geographic familiarity with the freeway system and arterial roadway
• Efficient and accurate data entry skills  

Additional Information :

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefit
• For a virtual look at AECOM TMC operations please copy and paste the following link into your browser address bar:  AECOM TRAFFIC 360

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options wellbeing resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public and privatesector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects both in your local community and on a global scale that are transforming our industry and shaping the future. With cuttingedge technology and a network of experts youll have the resources to make a real impact. Our awardwinning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Fulltime