Sr Manager IT Product Management
Sr Manager IT Product Management
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Salary Not Disclosed
1 Vacancy
Job Description
Your Career
As a Sr. Product Manager for Global Customer Support in IT you will lead the team responsible for internal agent and Technical support engineering efficiency. This includes all tools processes and systems used by our internal support teams. . You will be responsible for innovating and building infrastructure that is critical to the success of our support offerings. Youll play a key role in disrupting the security industry and fundamentally changing how customers seamlessly access our security technology resulting in a more secure digital environment.
In addition to your own creativity you will rely on interaction with customers and partners to understand the requirements and needs that they face in their environments on a daytoday basis. Youll deliver product functionality for service providers that matches the level of innovation found throughout our organization. You think about products differently facing difficult challenges and innovating solutions never created before. You will be involved through all stages of the life cycle: conception definition development release and postrelease activities.
Your Impact
- Collaborating with Product GCS operations strategy and IT teams to build productrelated sales and marketing materials enthusiastically endorse the products and product strategy both internally and externally
- Lead manage and mentor a team of product managers providing guidance and fostering professional growth
- Cultivate a collaborative and highperforming team environment to drive product innovation and success
- Define and deliver critical components of our infrastructure
- Work closely with all crossfunctional teams to build and deliver innovation in the support landscape
- Understand and write product requirements for features in coordination with peer product managers
- Understand how all our security products work and identify what is needed for them to be successful in the cloud environment
- Develop creative features in support of a product strategy to address emerging needs
- Develop product roadmaps and services for supporting evolving PAN product and customer needs
- Market and customer analysis requirements development business case collateral pricing product strategy and product positioning
- Able to effectively communicate with all invested areas of the organization from engineering to sales
- Willingness to travel to further customer engagement and relationship development
- Anticipates future needs and works to get ahead of potential client needs or requirements
- Feature prioritization and tradeoff decisionmaking
Qualifications :
Your Experience
- 57 years experience leading people and 812 overall years of experience. Masters degree preferred or equivalent military experience required
- Significant experience managing developing and coaching a high performing team
- Domain expertise in IT customer support and salesforce
- Handson nature with a strong interest in technology products
- Strong initiative and ability to work independently with limited direction
- Experience in IT Product Management
- Minimum 8 years of product management or equivalent experience
- Previous experience in ownership of full product life
- Deep technical competence in product development cloud environments or cybersecurity to provide oversight for requirements in their area to meet customer needs
- Significant experience building and launching products/services for service providers
- Excellent written and verbal communication skills
Additional Information :
The Team
You will be part of a growing passionate and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most peoplecentric company ever! That means were constantly working to make your experience amazing and you are part of the team breaking boundaries of what the workplace can be!
The IT support team drives all tools technology and innovation for our Global Customer Support organization
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $169000/YR $282500 $YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
